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Enhancing customer service in global business service centers

Customer Think

For automobiles, friendly in-person contact during a sale or service call can be the key. But what about global business services (GBS) organizations? […] In a hotel, the cleanliness of the room, breakfast buffet and interactions with front desk staff can make or break a visit.

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Nexa Acquires Client Chat Live, Expands Its People-Powered Business Services

Customer Think

With the acquisition, Nexa rounds out its people-powered business solutions with 24/7/365 live chat and text messaging.

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Transform Your Business with Appointment Scheduling Software

Qmatic

One of the biggest challenges across industries is to streamline resources effectively throughout the business and tend to new customer demands, especially today when customers are looking for more efficient service delivery and 24-hour accessibility.

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4 cool Customer Experience Examples you probably didn’t know yet (part 5)

Steven Van Belleghem

The soft drink brand’s “Dig In” effort not only highlighted several Black-owned eateries in a national TV spot, but also provided business services, training and mentorship to help select restaurants grow, according to a company announcement.

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Research Report: The State of Community Management

Online communities provide a wealth of benefits for organizations; they impact a variety of customer activities, boost engagement, and provide a range of transformative business services. In short, a well-maintained community will provide immense brand value and elevate the customer experience.

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What is a Net Promoter Score?

Fonolo

Companies, including contact centers, use NPS to assess customer satisfaction and loyalty, make improvements to their business services, and grow their business through referrals. To summarize, the main benefits of measuring and achieving high NPS are increased customer loyalty and long-term business growth.

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Ensuring Intercom’s business continuity during uncertain times

Intercom, Inc.

As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected. We have robust plans in place to ensure we continue to deliver the highest levels of technical and business service.