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The science behind repairing trust – Interview with Professor Peter Kim

Adrian Swinscoe

Today’s interview is with Dr. Peter Kim, Professor of Management and Organization at the University of Southern California Marshall School of Business and author of a […] The post The science behind repairing trust – Interview with Professor Peter Kim first appeared on Adrian Swinscoe.

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The science behind repairing trust – Interview with Professor Peter Kim

Adrian Swinscoe

Today’s interview is with Dr. Peter Kim, Professor of Management and Organization at the University of Southern California Marshall School of Business and author of a […] The post The science behind repairing trust – Interview with Professor Peter Kim first appeared on Adrian Swinscoe.

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??How Code for America uses Intercom to bridge the gap between people and government

Intercom, Inc.

It assists California residents with applying to CalFresh, the state’s version of the federal Supplemental Nutrition Assistance Program (SNAP). This is driven largely by the fact that California’s government benefits are administered on a county-by-county basis, as opposed to at the state level.

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Lessons from The Overlook: Know when to leave

Inside Customer Service

Note: Lessons from The Overlook was a periodic update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. My wife and I owned the vacation rental cabin in the mountain town of Idyllwild, California for just over five years. This will likely be the last one.

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Is Intelligence Artificial?

Conversation Agent

Huang is CEO of Nvdia Corporation, an American multinational technology company incorporated in Delaware and based in Santa Clara, California. That's Jensen Huang's definition of the word. He would say that, the company invented the GPU, which uses Artificial Intelligence Computing to create interactive graphics.

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The science behind repairing trust – Interview with Professor Peter Kim

Customer Think

Podcast Today’s interview is with Dr. Peter Kim, Professor of Management and Organization at the University of Southern California Marshall School of Business and author of a newly published book called How Trust Works: The Science of How Relationships Are Built, Broken, and Repaired.

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Thank You. We Appreciate You: a case study in caring for employees

Customer Think

If you’re not in one of the 5 states where it operates (Washington, Idaho, Nevada, California, and Oregon), you may not be familiar with it and I’d like to introduce you. Early this morning I went to my favorite ‘big box’ supermarket, WinCo.

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