PeopleMetrics

OCTOBER 29, 2019

The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. So what is a healthy survey?

VOC 61

VOC Double-Barreled Question CEM B2C 61

SurveySensum

NOVEMBER 11, 2021

When you have too many customer personas and a huge audience pool, you need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

PeopleMetrics

FEBRUARY 12, 2018

Whether that somebody is visiting a retail bank; having a field service agent visit their home to perform utility service, or even if that somebody is a patient on medication for a rare disease that requires additional support services from a case manager. Treat every customer like a house guest. Sean holds a Ph.D.

CX 64

CX Hospitality Hospitality CEM 64

Comm100

NOVEMBER 8, 2018

Standard email platforms lack the workflow capabilities needed for case management within teams, and they often lack the ability to sort, filter, label, triage and prioritise queries. Chatbots are equipped with the power of advanced technology like Natural Language Processing (NPL) , or Machine Learning.

Social Media 50

Social Media AI Machine Learning Technology 50

SugarCRM

NOVEMBER 27, 2020

It combines the machine learning intelligence of Amazon Connect with the SugarBPM advanced workflow to optimize the experience for both the customer and the agent. Learn More about What SugarLive Can Do for Your Business.

Real Estate 26

Real Estate Machine Learning Start-ups Customer Service 26

Zendesk

FEBRUARY 28, 2023

Loopy can easily integrate with Zendesk to capture the ticket ID and connect it to the case management tool–so you can relate the ticket with the agent effort score and feedback provided by the agent. Sweephy (Support) is a data cleaning and preparing automated machine learning tool.

ML 52

ML Predictive Analytics Machine Learning Construction 52

PeopleMetrics

JANUARY 28, 2021

And not just following up - managing it through a specific process that we call "case management" that we've always had in our product. Sean: Yeah and I'd say that this phase of the customer experience world has really shifted into text analytics, machine learning, you know, analytics on the fly within the platform.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62