Last updated on March 22, 2023
Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!
Previously, Lumoa exports were limited to a max of 25k feedback. This meant that if you needed to export more than that, you needed to do multiple exports, combine them after the fact, and it could become messy.
Moving forward:
Check out how to export data from Lumoa using this guide. We offer lots of export types for different use cases, but let us know if there is something we missed!
Lumoa uses filters to help segment and organize your data. Now, we offer the ability to filter and segment data based on user score:
Note that this feature is only available to data that has a score. If you are viewing open ended or conversational data, then this feature will not be available.
Topic Responses allows you to see which topic your customers are talking about the most – this is independent of score, sentiment, etc. And now, it just got even better!
Note – if you see an “infinity” symbol instead of a percentage, this is to indicate that Lumoa cannot compare to the previous time period. This is most likely because there is no data for the previous time period, or because the Topic did not exist at that time, and therefore cannot be accurately compared.
Lumoa has offered the ability to track and alert you to specific feedback using Automated Events for some time. Now, you can get alerted to feedback that contains specific words and phrases as the feedback enters Lumoa:
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users:
Updates to existing guides:
That’s all folks! Thanks for reading!
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