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Leveraging Financial Data in Sales: Pre-call Planning Done Fast, Done Right

Customer Think

When I was an undergrad at The University of Colorado Boulder, I went back and forth when it was time to declare a major. I was one of the many students who selected undecided at the beginning of my freshman year. That said, my favorite class freshman year was Macro Economics. I remember calling my […]

Sales 59
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Pretend Your’re In A Tourist Market, Even If You Are Not

Dealing With Humans

Glenwood Springs, Colorado, on the Colorado River. I live in what is the definition of a resort market. With a theme park, world class skiing, whitewater rafting, and every other outdoor method of outdoor fun, it is a lively place, full of people being humans.

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Why Call-Back Algorithms and Estimated Wait Times Fail

Fonolo

Real-Time Metrics and Strong Customer Support Matter The Credit Union of Colorado knows what happens when a call-back solution fails. The MSCC leadership and the members are happy that we once again have Fonolo as our call-back solution,” says Laura Reinhold, M SCC Manager, Credit Union of Colorado.

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The Power Of The Words “Of Course”

Dealing With Humans

But years back, as a manager at a Colorado cave and theme park, I dealt with a litany of both guest and employee issues over the course of the day. Over the years of my customer service journey, I always enjoyed being able to answer “Yes” to a guest question. First of all, no one likes being told “No”. We’ll get to that in a moment.

Gaming 71
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When Sales and Customer Service Collide

Shep Hyken

After doing some online research, he found a dealership (the Genesis dealership in Littleton, Colorado) that had what he wanted. It almost didn’t happen but for an extraordinary effort from a woman named Suzanne.” . Brian and his family needed a car.

Sales 108
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Fonolo Saves Credit Union from Cisco Call-Back Chaos

Fonolo

And that’s why we’re so excited to share this particular success story with you… Who is Credit Union of Colorado? Credit Union of Colorado (CUofCO) is a large credit union based in — you guessed it — Colorado. But things don’t always go to plan, we find the greatest lessons are learned.

NPS 62
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American Universities Acceptance Rate – Ivy League & Below

Comm100

School Acceptance Rate American University 40.63% Amherst College 7.00% Babson College 22.00% Barnard College 9.00% Bates College 13.70% Boston College 16.66% Bowdoin College 9.13% Brown University 5.05% Bucknell University 32.56% Carleton College 16.63% Carnegie Mellon University 11.30% Colgate University 12.34% Colorado College 11.6%