Lightico

FEBRUARY 22, 2024

Manual data extraction from unstructured documents has been a bottleneck, hindering operational efficiency and exposing insurers to risks of inaccuracies and compliance breaches. However, the reliance on manual extraction methods has posed significant challenges, including time-consuming processes, error-prone methods, and scalability issues.

ML 52

ML Machine Learning Compliance Customer Satisfaction 52

CSAT.AI

OCTOBER 19, 2022

Phrase based models use natural language processing (NLP) and machine learning which allow AI to derive meaning from human language. In customer service, NLP has been used alongside machine learning (and a multitude of other AI focused processes) to automate aspects of voice and text based service. The Power of NLP.

Sentiment Analysis 107

Sentiment Analysis Customer Service Machine Learning AI 107

Sprinklr

OCTOBER 5, 2021

Wasted time by highly skilled resources : by not applying machine learning and automation to mundane human tasks like complaint pre-processing, you are relying on highly skilled humans to work on repetitive tasks — increasing your overall cost of handling complaints. The good news is there’s technology that can help.

Machine Learning 119

Machine Learning Compliance Social Media Government 119

Lightico

JUNE 29, 2023

Enhanced Security and Compliance: Modern eSignature solutions offer robust security features, such as two-factor authentication, encryption, and audit trails. Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

Zendesk

JANUARY 18, 2024

Creating laws that emphasize transparency in AI can ensure compliance with legal requirements. With machine learning (ML) , AI should learn from its mistakes and improve over time, while businesses should take suitable corrective actions to prevent similar errors in the future.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision. Google Lens is an example of image recognition.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Lightico

JULY 16, 2023

Leveraging machine learning algorithms can enhance predictive capabilities, enabling lenders to assess creditworthiness efficiently and expedite loan approvals. E-Signatures not only save time but also enhance security and compliance by providing a tamper-proof audit trail.

Data Entry 52

Data Entry Artificial Intelligence Machine Learning Compliance 52

Neosperience

MARCH 18, 2020

Artificial Intelligence and Machine Learning can offer real help against Covid-19. Artificial Intelligence and Machine Learning can provide a contribution in early diagnosis to health systems around the world : to organize operations, plan therapies, and improve efficiency in such a critical moment. “.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Non-Profits Hospitality 52

ECXO

AUGUST 15, 2023

Ensure you have the right people on staff with the ability to create all different types of analytical models, ranging from prescriptive to artificial intelligence/machine learning-based reinforcement learning style models. Getting the privacy, security, and compliance aspects right.

Manufacturing 98

Manufacturing Artificial Intelligence Machine Learning Legal 98

DMG Consulting

AUGUST 10, 2018

DMG defines IVAs as: specialized technology that utilizes artificial intelligence, machine learning, advanced speech technologies, and free dialogue understanding to simulate live cognitive assistance for voice, text or digital interactions via a digital persona. In essence, IVAs use science to elevate the art of self-service.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

Sprinklr

SEPTEMBER 20, 2021

Using automation and machine learning, it is now possible to take industry-specific language and intent models to discern real complaints from background noise. Does it provide auditability for regulatory compliance? Can it integrate with your established IDR system and processes to augment the escalation management processes?

Machine Learning 88

Machine Learning CXM Social Media CRM 88

Neosperience

SEPTEMBER 25, 2020

First of all, it should be noted that the technological field that seems to have the greatest application opportunities within Smart Agriculture is IoT ( Internet of Things ), obviously assisted by other technologies such as Drones , Blockchain , Machine Learning , etc. Precision Farming. Other Smart Agriculture Applications.

Agriculture 52

Agriculture Machine Learning Technology Technology 52

Zendesk

OCTOBER 4, 2023

Using data, AI continuously learns, making it a powerful tool for problem-solving. AI makes intelligent automation possible using these techniques: Machine learning (ML) : A type of AI that utilizes algorithms to learn from the data it acquires.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Lightico

JULY 26, 2023

By employing machine learning algorithms and natural language processing, AI can extract crucial information, identify patterns, and make accurate predictions from unstructured documents. AI, with its ability to analyze and interpret unstructured data, brings a transformative solution to these limitations.

Artificial Intelligence 52

Artificial Intelligence Unstructured Data AI Data Entry 52

Lightico

JANUARY 28, 2024

It’s in this labyrinth of paperwork that the Auto Finance sector encounters its most significant challenges — a terrain where efficiency, accuracy, and compliance are not just desirable but imperative. From loan applications, support income documents, welcome letters, to vehicle titles, the sheer volume of documents is staggering.

Finance 52

Finance AI Data Entry Artificial Intelligence 52

Lightico

APRIL 20, 2022

Under certain circumstances, the employer can even face a prison sentence for compliance lapses. At the same time, the last thing companies want is to implement compliance practices that slow down their operations, and take up valuable employer and employee time. Companies’ reputation and financial standing are at stake.

Compliance 52

Compliance Artificial Intelligence Machine Learning Legal 52

Zendesk

SEPTEMBER 15, 2021

You can either go in manually to inspect each ticket or use a data classification and protection solution like Nightfall’s Developer Platform to scan your tickets in bulk with machine learning to detect over 150+ types of sensitive information. Learn more about Nightfall on the Zendesk Marketplace.

CX 97

CX E-commerce Machine Learning Social Media 97

Zendesk

MARCH 9, 2023

Legal and compliance professionals are a much bigger piece of the puzzle. Create the most bespoke solution at scale At Cleverly, Fonseca was focused on how machine learning could improve inefficiencies in customer service. Marketing doesn’t only come into play, it needs to be more meaningful for customers and prospects.

Machine Learning 52

Machine Learning Legal Compliance Start-ups 52

DMG Consulting

MAY 15, 2018

There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. SECURITY AND REGULATORY COMPLIANCE ARE KEY. The top reasons why companies have avoided using a cloud-based solution are security and regulatory compliance, two very different but often related issues. By Donna Fluss.

Contact Center 59

Contact Center Compliance Artificial Intelligence Innovation 59

Doing CX Right

JULY 14, 2020

Machine Learning & Artificial Intelligence. Risk Quantification, Vulnerability & Compliance. The Future of Big Data Security. The Blockchain Revolution. Data Analytics Platforms & Tools. Managing a Global Operation. Cybersecurity. What’s the Big Deal about Cybersecurity.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

DMG Consulting

JANUARY 17, 2019

IVAs are catching on in a range of verticals, where they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial decisions, or determine how to efficiently manage utility expenses.

Artificial Intelligence 66

Artificial Intelligence Machine Learning Contact Center Healthcare 66

DMG Consulting

MARCH 8, 2019

Robotic process automation (RPA) is another valuable tool in contact centers, relieving agents of repetitive, non-cognitive tasks, including the time-consuming processes required for compliance with two-factor authentication. Contact Center Infrastructure Platforms are Game Changers.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

SurveySensum

DECEMBER 29, 2023

Managing Data Security and Privacy Compliance with stringent data privacy regulations and implementing robust security measures is imperative in safeguarding patient information. Predicting the Future — Big Data, Machine Learning, and Clinical Medicine. Emanuel, E. Nature Medicine, 25(10), 1430–1431. McKinney, S. Sieniek, M.,

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Ameyo Callversations

MAY 19, 2022

AI chatbots offer multi-faceted benefits to companies looking to automate sales, customer communication, onboarding, and compliance functions. Chatbot AIs have a strong NLP engine and machine learning base that allow them to understand customer conversations with deeper context. AI Chatbot and its Importance.

AI 52

AI Sales Artificial Intelligence ML 52

Ameyo Callversations

JUNE 1, 2022

Conversational AI uses different technologies such as Natural Language Processing, Advanced Dialog Management, Machine Learning and Automatic Speech Recognition. As a result of these technologies it is possible to learn from every such interaction and respond to them accordingly.

AI 52

AI Artificial Intelligence CX Machine Learning 52

DMG Consulting

OCTOBER 17, 2019

RPA is proliferating throughout enterprises, helping to improve productivity, reduce costs, mitigate risk, improve operational efficiency, oversee internal processes, and improve regulatory compliance. These automated tools can also help to reduce systems and IT development costs and extend the life of applications throughout the enterprise.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

UJET

NOVEMBER 3, 2020

As the AI learns and stores customer interaction data in its machine-learning database, it will begin to see call patterns that can then be used for Virtual Agent customer service scripts. Human agents learn how to solve customer problems effectively through a series of interactions.

AI 82

AI Customer Service Contact Center CRM 82

DMG Consulting

AUGUST 9, 2018

The benefits of IVAs transcend verticals: they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial transactions, and much more.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

UJET

NOVEMBER 3, 2020

As the AI learns and stores customer interaction data in its machine-learning database, it will begin to see call patterns that can then be used for Virtual Agent customer service scripts. Human agents learn how to solve customer problems effectively through a series of interactions.

AI 72

AI Customer Service Contact Center CRM 72

Comm100

OCTOBER 30, 2020

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. Thanks to machine learning and reasoning technologies, it can escalate the conversation to the right channels.

AI 59

AI Technology Technology Artificial Intelligence 59

Comm100

JANUARY 29, 2021

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. Thanks to machine learning and reasoning technologies, it can escalate the conversation to the right channels.

AI 52

AI Technology Technology Artificial Intelligence 52

SurveySensum

MARCH 3, 2022

in seconds using machine learning. Lexalytics provides semi-custom applications to resolve compliance issues if any. The highly sophisticated AI helps you detect customer trends and use machine learning to solve issues. Text Analytics and Machine Learning. Text extraction. Integrations. Best Features.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

DMG Consulting

AUGUST 21, 2017

RPA solutions support two methods of automation: attended and unattended, both of which emulate processes performed by human workers to improve compliance, performance, accuracy, quality and productivity in employee desktop activities. RPA makes the output from desktop analytics actionable by identifying activities that can be automated.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

DMG Consulting

AUGUST 21, 2017

RPA solutions support two methods of automation: attended and unattended, both of which emulate processes performed by human workers to improve compliance, performance, accuracy, quality and productivity in employee desktop activities. RPA makes the output from desktop analytics actionable by identifying activities that can be automated.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence AI Education Machine Learning 52

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Thursday, July 25th Customer Experience.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28