Customer neglect is real and needs to be managed, as do customer expectations

man gd0ae06191 1920
Lack of a clear vision leads to higgledy-piggledy services and experiences – Interview with Ari Weinzweig of Zingermans
August 14, 2022
search engine optimization g946a723e8 1920
Delivering personalised search experiences in an ethical way – Interview with Angel Maldonado of Empathy.co
August 25, 2022