SurveySensum

OCTOBER 17, 2023

It enables users to create detailed and customized reports. It supports predictive analytics, which can show you key trends and patterns. Pros Provides great analytical reports that can be easily shared Feedback forms are simple and quick to create Great customer support Cons Bit expensive.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SugarCRM

JUNE 16, 2021

Seek opportunities : A customer experience (CX) platform allows you to streamline internal processes, enabling you to facilitate interactions with your brand and even anticipate customer wants and needs. Brands that have a consistent image are perceived as more together by customers.

Customer Service 26

Customer Service Customer Experience Predictive Analytics Customer Acquisition 26

ClearAction

MAY 16, 2016

Marketing sets expectations for customers, it’s the face of the company in numerous situations, and it drives customer engagement and repurchase. And in many companies, the customer experience management team reports directly to the CMO. Technology = Enterprise marketing management, portfolio management.

Customer Experience 54

Customer Experience Sports Predictive Analytics Gaming 54

ClearAction

JANUARY 14, 2015

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? Trendy Customer Experience Management. Need for a Customer Experience Management Strategy Model.

Customer Experience Management 97

Customer Experience Management CXM Customer Experience B2B 97

Qualtrics

APRIL 22, 2019

D&B’s VP of Customer Insights, Rachel Richter, spoke at the X4 Summit in Salt Lake City, and explained how the company was making data more usable for its sales teams. D&B’s insights team set out to do 3 things to support customer acquisition and retention: Create a customer feedback lifecycle. Laying the foundations.

Sales 34

Sales Customer Experience Predictive Analytics Customer Acquisition 34

SurveySensum

NOVEMBER 23, 2023

Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns. SurveySparrow SurveySparrow is an omnichannel customer experience management tool. It features an impressive NPS survey program to gauge customer loyalty.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

DECEMBER 1, 2021

Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns. SurveySparrow is an omnichannel customer experience management tool. It features an impressive NPS survey program to gauge customer loyalty. It can be accessed from any device like mobile or PC.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

JANUARY 11, 2022

Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

ClearAction

JULY 23, 2023

Customer intelligence managers are assimilating and analyzing patterns in behavioral, sentiment, digital and operational customer data to create models and optimize various aspects of operations and customer engagement. It emphasizes what you are doing for customers rather than what customers are doing for you.

Government 62

Government B2B CXM Customer Experience 62

Lumoa

SEPTEMBER 11, 2023

This, in turn, has led to the rise of products like Lumoa, a software designed to cut through the clutter in customer feedback. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. billion in 2021 to a predicted market worth of $16.9 From a global market worth $9.5

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

This, in turn, has led to the rise of products like Lumoa, a software designed to cut through the clutter in customer feedback. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. billion in 2021 to a predicted market worth of $16.9 From a global market worth $9.5

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

SurveySensum

JANUARY 26, 2022

This has been pretty much the core reason for companies to drift more towards adopting an omnichannel experience for customers. Omnichannel is the new norm for businesses, and customer experience managers are starting to confirm that omnichannel offerings have become a major priority for them. .

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Beyond Philosophy

DECEMBER 23, 2015

They are; Customer Experience and Value Optimization. Studies by Strativity, and other consulting organizations, among corporate executives have identified the financial benefits of increasing customer experience management-related resources.

VOC 100

VOC Predictive Analytics Customer Loyalty Customer Retention 100

Sprinklr

OCTOBER 20, 2021

Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Unique AI capabilities: does the technology have AI capabilities built for unstructured data, such as anomaly and trend detection, predictive analytics, and industry-specific AI models?

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Zendesk

NOVEMBER 3, 2023

Bard Best for: predictive analytics and identifying business trends Google offers two generative AI models, PaLM, a multimodal model, and Google Bard. Benefits of generative AI Generative AI offers numerous advantages, especially for customer service teams. Here are a few of the most common benefits.

AI 52

AI Machine Learning Artificial Intelligence ML 52

ClearAction

AUGUST 16, 2019

What’s wrong with customer engagement today? In mainstream practice, customer engagement is often financially-centered rather than customer-centered: upselling, cross-selling, bundling, co-creating, remedying, enrolling as evangelists/promoters, PR-creating, wowing and dealing.

Predictive Analytics 48

Predictive Analytics Social Media Customer Relationship Management Touchpoint 48

ClearAction

OCTOBER 25, 2018

Don’t leap to the conclusion that Marketing’s use of journey mapping, lifetime value and life cycle management make them the natural owner of Customer Experience Management.

Predictive Analytics 59

Predictive Analytics Touchpoint B2C Innovation 59

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. To know in real time that a target prospect is consuming content on your website about a product that you want to sell them, how powerful is that?

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37