Enhancing the customer experience has become essential in today’s market. But these foundations don’t incorporate themselves. A good customer experience software should be engaging, modernized, and rewarding. The growing use of customer feedback software in this regard is noteworthy as it provides a direct and personalized link with the customers.
Customer Experience (CX) Foundations
With Jeannie Walters
Liked by 1,155 users
Duration: 46m
Skill level: Beginner
Released: 5/19/2023
Course details
Customer experience can be a winning business strategy. This course empowers leaders (both formal and informal) who want to create exceptional experiences that drive business results with real goals, business discipline, and defined outcomes. Customer experience expert Jeannie Walters outlines foundational skills in key CX areas, like how to: identify your organization’s strategic vision for your customers; leverage tools, best practices, and techniques to deliver on your CX vision; achieve competitive advantage with superior customer experience. Join Jeannie in this course to gain a sound basis of knowledge to further your CX strategies and skills.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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MOHAMED LAZHAR KARIA
MOHAMED LAZHAR KARIA
Retail Sales Specialist at Vodafone
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Ijeoma Owonta
Ijeoma Owonta
Actively searching for a job in the field of IT Support, Customer service Lead creation, Appointment scheduling, and Project management.
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M. Gamal Elzahed〰️✈︎
M. Gamal Elzahed〰️✈︎
Aviation – Ex. Egypt air Sales Rep. Airport office
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units