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What Holiday Parties Teach about Hospitality

Customer Think

Last week The Petrova Experience, like many companies, hosted our holiday party. In good customer experience fashion, we put significant effort into finding the perfect location. And we made it an imperative to find a team that delivered excellent customer service. We train hospitality teams, […]

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In hospitality, your people are NOT your most important assets.

Bill Quiseng

In hospitality, your people are NOT your most important assets. Ultimately, success in hospitality is all about interpersonal skills. Ultimately, success in hospitality is all about interpersonal skills. There are a lot of people wanting to enter the hospitality business. The right people are.”

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Vanderbilt Children's Hospital, Masters of CX Design

CX Accelerator

Customer Experience (CX) is all about creating positive perceptions. Doing this is especially hard when your customers are going through a tough time. Few would know this better than the team at Vanderbilt Children's Hospital in Nashville, Tennessee. I can think of almost no occupation both as difficult and as important.

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3 Cost Conscious Mistakes in Hospitality Implementation that Lose Money

Customer Think

Hospitality is a cornerstone of customer experience in travel, healthcare, and across industries. There is no question that hospitality is essential for creating world class, seamless experiences and driving customer loyalty. However, when it comes tim.

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Delivering transformative messaging experiences to your transportation, travel, and hospitality customers

Zendesk

And it can be a challenge to provide seamless customer service within the massive ecosystem of customers, airlines, ground transportation, hotels, tour operators, travel agencies, and more. Download this ebook to learn more about: Delivering personalized customer experiences by responsibly using customer data.

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How to Overcome Hospitality Industry Challenges by Empowering Employees

Customer Think

If you are a hospitality industry leader, or a leader in another business sector who has been reading about the industry, you have encountered some grim statistics. The hospitality industry faces real challenges. It is true. By extension, guests face p.

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Lessons from the Pandemic to Improve Your Customer Experience Now

Bill Quiseng

Within the hospitality industry, we considered everything from hand sanitizers to Plexiglas shields, from floor and door decals to HVAC filters, reallocating the funds to cover the costs. While improving customer experience is not literally life and death, without offering a good experience we stand the chance to lose the customer forever.