article thumbnail

How Continuous Improvement and Customer Feedback Drive Business Success

Customer Think

In my last article (Harnessing the Power of Customer Feedback to Win Hearts and Cultivate Loyalty) I spoke about the importance of actioning customer feedback. The Customer’s Need for Continuous Improvement The […]

article thumbnail

Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience. An organization that can act on feedback.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How to capitalize on customer feedback with conversation intelligence

Callminer

It’s time organizations view surveys as only one customer feedback channel – not the only channel. Read on for three conversation intelligence use cases to upgrade your feedback mechanism.

article thumbnail

Which is most valuable: Solicited or unsolicited customer feedback?

CX Network

Customer feedback is the life blood of a customer-centric organization. Annette Franz, CCXP, founder and CEO, CX Journey Inc., explains where to find it and how to put it to work

article thumbnail

How Customer-Centric Feedback Loops Can Evolve Your Product Process

Speaker: Nickey Skarstad, Director of Product at Duolingo

An essential product truth that every product builder is taught is that regular, high quality customer feedback helps you build better products. There are many ways to center customer feedback into your processes, from goal setting on down to sprint planning. The best ways to decipher different types of feedback.

article thumbnail

Effectively handling customer feedback and customer signals

Customer Think

of customers don’t say they’ve had a bad experience (2). Customer feedback and signals are two crucial sources of information for businesses aiming to enhance their products and services. […] Therefore, it’s important to connect users who do say something to users exhibiting the same behavior.

article thumbnail

What is Customer Feedback Management (CFM)?

Callminer

See how customer feedback management is the increasingly technical process of sourcing feedback from customers and using it to inform business decisions.

article thumbnail

How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

With the massive volume of information coming from customers, coupled with the added information pouring in from the customer success team––the challenge can begin to feel insurmountable.

article thumbnail

How to Evaluate and Implement Customer Feedback Into Your Product Roadmap

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

And how can you bring the voice of the customer into projects you're already working on? Taking a proactive approach when collecting customer feedback will answer all these questions and ensure that you are building the best product. How to manage customer feedback and utilize it. How do you know who to listen to?

article thumbnail

Why Product Led Growth is a Customer Success Responsibility

But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable. Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers.