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Customer Journey Mapping Examples

Heart of the Customer

Iā€™m often asked for customer journey mapping examples ā€“ where are organizations using journey mapping that is truly driving change. Of course, the results vary significantly depending on the selected business problem, journey, and customer selected ā€“ three of our five questions.

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Chapter 4: Customer Journey Mapping Workshop

SurveySensum

In the fourth episode of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum are running a workshop on Customer Journey Mapping. . Run the customer journey mapping exercise in a group.

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Why NPS Scoring Isnā€™t Enough For Customer Success

Totango

Net Promoter Score tells you how likely customers are to recommend you, but is that all you need to know for customer success? NPS scoring is good as far as it goes, but it only provides insight into one facet of your customersā€™ sentiment toward your brand. How Does NPS Scoring Work? Click to enlarge.

NPS 88
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Why NPS Scoring Isnā€™t Enough For Customer Success

Totango

Net Promoter Score tells you how likely customers are to recommend you, but is that all you need to know for customer success? NPS scoring is good as far as it goes, but it only provides insight into one facet of your customersā€™ sentiment toward your brand. How Does NPS Scoring Work? Click to enlarge.

NPS 87
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Why NPS Scoring Isnā€™t Enough For Customer Success

Totango

Net Promoter Score tells you how likely customers are to recommend you, but is that all you need to know for customer success? NPS scoring is good as far as it goes, but it only provides insight into one facet of your customersā€™ sentiment toward your brand. How Does NPS Scoring Work? Click to enlarge.

NPS 62
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This is our time for a CX Revolution!

Bill Quiseng

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. You may have been happy because your customers felt satisfied with their experience. But no more.This is our time for a CX Revolution!

CX 97
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NOW is the time for a CX Revolution! Part Four.

Bill Quiseng

Many CX professionals have advocated CX as strategies such as AI, online, self-service, telephone, and face-to-face customer support, customer journey mapping, the Peak End Rule, NPS, CSAT, CES, or other CX metrics, and many innovative technologies to improvetheir customers’ experiences.

CX 97