DMG Consulting

DECEMBER 10, 2018

Question: We’re implementing a balanced scorecard to measure agent and contact center performance. What categories should we evaluate?

Scorecard 82

Scorecard Contact Center Compliance Customer Relationship Management 82

Zendesk

MAY 12, 2021

But different types of software vary in features that can help you learn more about your customers and improve various aspects of your business to meet retention goals. Customer relationship management (CRM) software. So, you’ll need to pick the right one based on your goals and current struggles. Take Tails.com.

Customer Retention 52

Customer Retention Net Promoter Score Touchpoint CRM 52

Totango

DECEMBER 16, 2020

You can feed in data from any channel you use to communicate with customers, including live chat, text messaging, email, and phone calls. By storing these data streams in a centralized customer relationship management database, you provide your AI tool with a complete 360-degree view of your interactions with your customer.

Artificial Intelligence 71

Artificial Intelligence Customer Journey Map Net Promoter Score AI 71

Totango

JANUARY 29, 2019

With this much information and so many customers, you need software that will inform you when a customer experiences a relevant event. Some enterprises turn to customer relationship management (CRM) systems to make it easier to juggle a large number of clients. The Benefits of a Customer Success Platform.

Customer Relationship Management 54

Customer Relationship Management Customer Relationship CRM Scorecard 54

Totango

FEBRUARY 10, 2021

A customer journey map lays out the stages in your customers’ interactions with your brand, from the time you acquire them as a lead to the time they either become a repeat buyer or decide to end their relationship with you. Real-time monitoring of customer progress towards success goals. Customer health scoring .

Customer Retention 84

Customer Retention Customer Journey Map Net Promoter Score Scorecard 84

Callminer

FEBRUARY 21, 2018

Depending on your organization’s needs, a contact center may include a portfolio of productivity systems such as speech recognition software, interactive voice response (IVR), predictive dialing, call recording and monitoring, customer relationship management software, customer analytics and workforce management.

Contact Center 210

Contact Center CRM Technology Technology 210

Totango

FEBRUARY 24, 2021

Customer success tools don’t work in isolation. They analyze and apply data provided by other apps you use when interacting with customers, such as customer relationship management software, marketing platforms, dropbox, aws3, and customer service software. Easy Integration.

Net Promoter Score 71

Net Promoter Score Scorecard Customer Journey Map Customer Relationship Management 71