Beyond Philosophy
JANUARY 1, 2022
For our I’m in a Pickle feature on the podcast, Tina in New Zealand wrote to us because the engineering firm she works with thinks customer relationships are a waste of time. She wants to know how to convince the engineers that customer relationships are what get the customer strategy gears turning toward long-term success.
Beyond Philosophy
JANUARY 8, 2022
Some customer relationships are more difficult than others, for sure. However, there are other customer relationships that have moved beyond difficult. The costs of the resources it takes to manage the many aspects of doing business with them has outgrown the revenue the generate.
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Beyond Philosophy
MAY 22, 2021
It seems counterintuitive to tell a customer to beat it when you are in business. It seems like you should want every customer you can find, good, bad, or somewhere in between. However, some customer relationships are not worth saving. 04:46 Ryan explains the 80/20 rule and how it applies to customers.
Beyond Philosophy
MAY 8, 2021
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Customer engagement is critical to your success. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.
Beyond Philosophy
APRIL 24, 2021
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Customer engagement is critical to your success. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.
Beyond Philosophy
JANUARY 22, 2022
I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. Now, in 2022, I see the next big thing: Customer Science.
Beyond Philosophy
OCTOBER 15, 2022
It looks at the typical customer journey touchpoints and how much value do each of those drive. Also, Dobrev examines where emotions and customer relationships affect the outcome, and how much value those provide. In the book, Dobrev shares research about AI. Follow Colin on LinkedIn and Twitter.
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