article thumbnail

Find the Right Customer Success Platform with our Scorecard Template

Totango

At Totango, we understand the importance of this decision, so we built a Customer Success Platform Evaluation Scorecard to provide you with a customizable template to help you narrow down your search and evaluate platforms against one another based on the factors that are most important to your specific business requirements.

Scorecard 107
article thumbnail

How to Improve Customer Retention—Even During a Pandemic

Totango

Customer retention is the continuation of a valued service. In B2B terms, it is still possible to maintain your customer relationship and even improve customer retention during uncertainty, but you will need to focus on five key steps: Understand Your Customer. Listen to Your Voice of Customer Programs.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Customer retention software: Everything you need to know

Zendesk

When it comes to minimizing poor experiences and increasing retention , customer retention software can come in handy. This type of technology helps team members across departments provide positive service experiences—no matter how a customer interacts with your business—reducing the chance that a customer will leave.

article thumbnail

7 Step Customer Success Strategy for Higher Lead Conversion and Customer Retention

Totango

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. Customer health scoring .

article thumbnail

Open the Channels of Communication with Your Customers

Totango

For example, one track is dedicated to driving engagement, and features several email campaign templates that can be customized to help you share positive customer case studies, win back users that have stopped using your product, or invite customers to digital events like webinars or training sessions. . Overall NPS score.

Scorecard 101
article thumbnail

Don’t tell me you miss me: 3 better approaches to user retention

Intercom, Inc.

To identify customers who might not be getting enough value (and so are candidates to churn), look for the ones who aren’t using functionality that they’re paying for. For B2B products, customers often pay wildly different prices, and so the value that they expect out of your product is wildly different. Relationships fuel your growth.

Scorecard 282
article thumbnail

How to Risk-Proof Your Business with Totango

Totango

These simple steps help to prevent unnecessary churn and keep your customers engaged with your brand. . Customer Scorecard. All SuccessBLOCs also include an editable Scorecard that gives you instant visibility and insights into how well your accounts are performing. At-risk customers by CSM.