25 Experts Reveal How Companies Can Use Omnichannel Technology to Improve Customer Service
Callminer
JANUARY 6, 2021
Read this article to learn how omnichannel technology can enhance customer service.
How Technology Innovates Customer Service In The Digital Age
The DiJulius Group
JULY 14, 2023
Consumers take their interactions with businesses seriously, with clear visions–and strong expectations–for customer. Read Full Article The post How Technology Innovates Customer Service In The Digital Age appeared first on The DiJulius Group. What used to be thought of as a simple purchase is now a Brand Experience.
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Your customer doesn’t want to know about your technology – Interview with Micah Solomon
Adrian Swinscoe
NOVEMBER 20, 2023
Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: […] The post Your customer doesn’t want to know about your technology – Interview with Micah Solomon first appeared on Adrian Swinscoe.
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Five technology trends that will shape customer service in 2022
Logicalware
JANUARY 25, 2022
Tech analysts have announced their top technology trends to watch in 2022. So what are the biggest takeaways for contact centres and customer service teams? Analysts say this year will be all about digital-first customer experiences, with virtual assistants and video exploding onto the CX scene. Cloud technology.
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The New Tech Experience: Innovation, Optimization, and Collaboration
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Embrace automation, collaborate with new technology, and watch how you thrive!
Customer Support Technology Gives Manufacturing Companies a Competitive Edge
TeamSupport
APRIL 23, 2024
In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. Providing good customer service fosters trust and loyalty among clients.
Predictive Customer Service: AI’s Role in Anticipating Needs
Comm100
APRIL 10, 2024
AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Customer service: The current challenges Traditional customer service procedures face many limitations, with human employees often subjected to stressful experiences daily.
Your customer doesn’t want to know about your technology – Interview with Micah Solomon
Adrian Swinscoe
NOVEMBER 20, 2023
Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: […] The post Your customer doesn’t want to know about your technology – Interview with Micah Solomon first appeared on Adrian Swinscoe.
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6 Ways to Integrate Technology with Your Customer Service
cxservice360
JULY 29, 2022
Most businesses these days are incorporating technology, but the reality is that not all of them have successfully integrated it into their customer service. The post 6 Ways to Integrate Technology with Your Customer Service appeared first on CXService360 - Customer Service Articles, Stories and more.
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Chatbot Pros & Cons in Customer Service & Support
Comm100
MARCH 14, 2024
Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency.
Dialpad is betting that TrueCaaS is the future of customer service. They might be right.
Adrian Swinscoe
MARCH 6, 2023
Over the last few years, despite the investment in self-service tools and technology to help drive proactive, predictive and pre-emptive service, live, and asynchronous, customer support […] The post Dialpad is betting that TrueCaaS is the future of customer service. They might be right.
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Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences
Doing CX Right
MAY 6, 2022
Adrian Swinscoe, CX visionary, and best-selling author explains how blockchain and related technology are impacting business success. The post Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences appeared first on Doing CX Right.
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Why Utility Companies Should Embrace Modern Customer Service Technology
Fonolo
MARCH 19, 2019
Given the increasing number of customers they must support, these companies would certainly benefit from implementing strong customer service offerings. Utility companies have a huge opportunity to improve their customer service strategies and reap the rewards. The Benefits of Improved Customer Service.
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Best Technologies for Small Businesses
Win the Customer
MARCH 22, 2021
The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and track multiple tasks at the same time. Cloud Driven Storage Devices. Running a small business is hard.
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The AI agent revolution: Changing the dynamics of customer service
Adrian Swinscoe
DECEMBER 18, 2023
Quality customer service holds immense importance for businesses, impacting customer satisfaction and loyalty significantly. In […] The post The AI agent revolution: Changing the dynamics of customer service first appeared on Adrian Swinscoe. This is a guest post by Jeanicka Rhey, a content writer.
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147 4 Brands Using Cutting-Edge Customer Service Technology
Fonolo
MAY 29, 2019
With the powerful tool of social media, customers everywhere now have an expansive platform with which to voice their feelings about their customer service experiences. Of course, companies hope that their customers use these social platforms to sing the praises of their brand. It’s not a great track record.
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Crossing the threshold: Exploring Intercom’s Customer Service Trends Report for 2024
Intercom
FEBRUARY 1, 2024
Generative AI is transforming customer service faster than any other field, and we’re only just beginning to grapple with the implications for customer service. Welcome to the The Ticket podcast, featuring conversations with the customer service leaders and CX thinkers who are shaping the future of support.
The pragmatic approach to transforming customer service – Interview with Mike Upton of First Tech Credit Union
Adrian Swinscoe
JULY 5, 2023
Today’s interview is with Michael Upton, Chief Digital & Technology Officer at First Tech Credit Union (or First Tech), which is the US’s premier credit union […] The post The pragmatic approach to transforming customer service – Interview with Mike Upton of First Tech Credit Union first appeared on Adrian Swinscoe.
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What I’ve discovered implementing an AI-driven customer service strategy
Intercom
FEBRUARY 6, 2024
As Intercom’s VP of Customer Support, I have had the opportunity over the last year to lead an AI-driven customer service strategy. There is so much more to be done to leverage AI to transform the customer experience, the employee experience, and the overall health of the business.
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A History of Customer Support Technology
TeamSupport
JANUARY 9, 2024
There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next.
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Hotel Industry Changing Customer Service Patterns with Rise of Technology
Fonolo
JULY 17, 2019
Customer service has always been the lynchpin that determined success or failure in the hotel industry. Whether it’s housekeeping, restaurant and bar service, or events, members and stakeholders have always had to put customer service first to ensure the health of its bottom lines.
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Announcing ‘The Intercom Customer Service Trends Report for 2024’
Intercom
JANUARY 10, 2024
It’s transforming the customer service landscape at lightning speed, and heading into 2024, the race for competitive advantage is well and truly on. In just 12 months, generative AI went from being an emerging possibility to a stop-you-in-your-tracks, drop-everything phenomenon. Out with the old, in with the new.
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7 New Technologies to Improve Customer Service in 2021
Customer Think
JULY 6, 2021
In the last few years, the customer service domain has experienced an awakening with the rising awareness of the benefits of delivering a good customer experience. Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency.
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Reducing Attrition in BPO Customer Service
Uniphore
DECEMBER 20, 2021
Target the root cause of turnover in outsourced service centers with technology that empowers. With more customers engaging with businesses remotely, contact centers are scrambling to find new ways to attract, empower and retain top talent. Technology can improve training and coaching. Want to learn more?
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Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony
Comm100
JANUARY 17, 2024
Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. How does it benefit organizations and customer experience?
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3 Key Strategies For Call Center Customer Service
Fonolo
SEPTEMBER 14, 2021
Your call center’s customer service strategy dictates customer loyalty, agent satisfaction, and company growth. No matter what product or service you offer, your approach needs to be nothing short of “customer-obsessed.”. READ THE FULL GUIDE: Creating a Customer Service Strategy That Drives Business Growth.
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3 Technology Keys to Boost Your Customer Service Efforts
Win the Customer
AUGUST 1, 2015
Like many aspects of business, customer service is an ever-evolving part of everyday operations that is constantly changed by developments in technology.
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6 Ways intelligent automation is transforming the customer service industry
Customer Think
MARCH 5, 2024
Automation is revolutionizing customer service, and your business needs to jump on board. Imagine: Customers getting instant answers 24/7, solving problems independently, and receiving personalized recommendations – all thanks to smart technology. Forget hold times and frustrating menus! Sound like a dream?
Bots ? and brains ?: The winning combination for customer service ?
Intercom
JUNE 7, 2023
There’s a big question being asked in the customer service industry right now: what will the future of support look like in the age of AI? AI and automation have presented huge opportunities for customer service teams in terms of scalability, time savings, faster resolutions and response times, and improved customer experiences.
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7 More Technologies To Jumpstart Your Customer Service
Customer Service Life
MAY 15, 2017
At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better. In all seriousness though, there’s a ton of great technology hitting the market right now.
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Transforming customer service: The impact of AI
Zendesk
OCTOBER 24, 2023
Artificial intelligence is transforming customer service by taking on simple, repetitive tasks and freeing up human agents for higher value work. Generative AI promises to push this transformation even further, with early iterations offering huge opportunities for customer-facing enterprises.
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Generative AI Customer Service: The Benefits & Challenges
Comm100
JANUARY 2, 2024
Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s needs. This is the promise of Generative AI customer service. This allows for more proactive and relevant customer support.
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Save Your Agents’ Time and Reduce Customer Service Costs with a Live Chatbot
CommBox
DECEMBER 6, 2023
In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. Live chatbots stand out for their ability to address customer queries and provide instant support in real-time.
Providing Amazing Customer Journeys by Leveraging the Power of Technology
C3Centricity
AUGUST 15, 2023
Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks […] The post Providing Amazing Customer Journeys by Leveraging the Power of Technology first appeared on c3centricity.
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Hawaii State FCU Improves Customer Service with Voice Call-Backs
Fonolo
FEBRUARY 7, 2023
A commitment to care for your personal well-being is above and beyond the customer service you might usually expect from a financial institution. To serve customers well, innovation and excellent customer service is a must. Hawaii State FCU is one of the Aloha State’s leading financial institutions.
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Automation: What’s Missing in Your Customer Service Strategy
CSAT.AI
NOVEMBER 17, 2022
Automation covers technologies across many processes and fields. In regard to customer service it’s using technologies instead of people to accomplish both customer facing and back end tasks. Customers are leaning into automation according to McKinsey research. QA can be performed entirely by technology.
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How Technology Can Help Humanize Customer Support
TeamSupport
APRIL 15, 2021
Customers are often in need of assistance and expect smooth interactions with the company. Hence, leading businesses are focused on using technology to humanize their labels and develop service models to withstand this ever-changing business environment. Marketing and Technology. Enhanced Customer Support.
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6 Little-Known Facts About Modern Call-Back Technology
Fonolo
JUNE 3, 2021
as modern customer expectations evolve, businesses must change their service approaches accordingly. That’s where call-back technology comes in. Are You Losing Customers to Hold Time? If you’re in the market for call-back technology, cloud-based call-backs are your best bet. Call-back technology is totally secure.
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Essential Technology for the Virtual Contact Center in 2022
Fonolo
MAY 19, 2022
The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Contact center technology is a key component of the way your business functions. And let’s not forget the boom in cloud-based technology adoption. Our Top 6 Contact Center Technology Picks for 2022.
Inclusive Technology: Why Accessible Software Matters for Everyone
Comm100
NOVEMBER 14, 2023
Imagine customer service agents – those vital bridges between a company and its customers – grappling with software that ignores their needs. This is why any customer service software or platform must be universally accessible to its staff that use it, as well as its end users.
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Chatbots: Empowering Customer Service Amid Turbulent Times
TeamSupport
MAY 31, 2023
Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. Today’s chatbots are more focused on enhancing the customer experience by offering immediate answers to common challenges.
ChatGPT Customer Service – Should My Team Be Using it?
Comm100
OCTOBER 9, 2023
Hailing from OpenAI’s cutting-edge technology, ChatGPT has rapidly risen to fame, offering an interactive experience that feels remarkably human. Its sophisticated ability to understand and generate human-like text has unlocked opportunities across sectors, one of the most intriguing being customer service.
Contact Center Technology Trends to Watch in 2022
Hodusoft
FEBRUARY 9, 2022
Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.
AI is the Tailwind for 2024 Contact Center Technology Investments
DMG Consulting
FEBRUARY 8, 2024
AI is the Tailwind for 2024 Contact Center Technology Investments On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and managers to ask about their top business priorities and technology investment plans for the following year.
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