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Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital

Customer Bliss

I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Before becoming the Chief Patient Officer at Cedars-Sinai, he was the program coordinator for the oncology program at Northside Hospital in Atlanta.

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Customer Response Summit (CRS) Austin Recap and Event Highlights

Execs In The Know

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. Because happier teams equal happier customers.

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How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience

Customer Bliss

In this podcast, I’m expounding on this concept and revisiting conversations from two CX leaders who have united their organizations to conduct a CX transformation led by a specific purpose and mission that enhances the overall experience. . The Employee Experience Directly Impacts Customer Experience.

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Improve Customer Experience in Healthcare: 4 Podcast Interviews

Customer Bliss

When someone has a good experience at a hospital or with a doctor, it can be life changing. Jude Children’s Hospital. Of course, I think this is a great strategy because one of the first competencies of CX transformation is to manage customers as assets and determine what your customer growth and loss looks like.

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How Post Office puts CX in the hands of its employees

Qualtrics

The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community. Nothing could be left to chance.

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Getting Your CCO Role Funded, With Camille Harrison – CB30

Customer Bliss

In addition, she is accountable for the continuous improvement center of excellence and the Service Operations area — as well as being responsible for a significant portion of customer, provider and hospital interactions, transactions and issue resolution. Previously, she was Chief of Staff.

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How to Tell if the Chief Customer Officer Role is Significant, With Camille Harrison – CB30

Customer Bliss

In addition, she is accountable for the continuous improvement center of excellence and the Service Operations area — as well as being responsible for a significant portion of customer, provider and hospital interactions, transactions and issue resolution. Previously, she was Chief of Staff.