RateMyService
JUNE 27, 2022
Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. Additionally, the tool evaluates customer satisfaction, customer effort, and Net Promoter Scores on the go.
RateMyService
JUNE 27, 2022
Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. Additionally, the tool evaluates customer satisfaction, customer effort, and Net Promoter Scores on the go.
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Beyond Philosophy
OCTOBER 14, 2014
At the same time that concerns about the safety of our data exist, we see great new applications of data mining that make our lives better. With the introduction of data mining into so many experiences, the issue of data security becomes an important aspect of your Customer Experience design.
ClearAction
DECEMBER 14, 2017
Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Net promoter score (NPS) — a way of summarizing voice of the customer: percent who would recommend a brand minus percent who would not.
ClearAction
DECEMBER 14, 2017
Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Net promoter score (NPS) — a way of summarizing voice of the customer: percent who would recommend a brand minus percent who would not.
CX Journey
AUGUST 29, 2014
Act on VoP and VoC insights This summer a report drafted for a client clearly indicated their partner channel was killing their customer satisfaction and Net Promoter scores. She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it.
Callminer
AUGUST 6, 2019
New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Being able to demonstrate that a contact centre has driven better Net Promoter Scores (NPS) is great – but really only where that contact centre manager is actually being judged on NPS.
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