Sat.May 17, 2025

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Here comes the customer service resolution revolution

Adrian Swinscoe

When Mikkel Svane and his co-founders, Morten Primdahl and Alexander Aghassipour, foundedZendeskin 2007, they aimed to revolutionize customer service by creatingbeautifully simple softwarethat enabled businesses to [] The post Here comes the customer service resolution revolution first appeared on Adrian Swinscoe.

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Why Smart CPG Leaders Are Rethinking Their AI Strategy to Maximise Consumer Insight Value

C3Centricity

Have you noticed how every technology vendor, consultant, and industry publication is telling you that your AI Strategy is the solution to all your business challenges? The pressure to invest heavily in AI capabilities has never been greater for CPG executives. Yet many leadership teams ask a fundamental question: How do we separate genuine opportunities from expensive distractions?

AI 62
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People First: Traci Lamm on Building Human-Centered CX Teams

Execs In The Know

In this candid Q&A, Traci Lamm , Vice President of E-Commerce Brand Services and Sales Operations at Azure Standard, shares the philosophies that have fueled her success, the moments that defined her love for CX, and the lessons she’s learned from working alongside everyone from Fortune 500 executives to first-day agents. With a conversational style and grounded wisdom, she reminds us that the heart of customer experience isn’t technology or efficiency.

CX 52
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Here comes the customer service resolution revolution

Adrian Swinscoe

When Mikkel Svane and his co-founders, Morten Primdahl and Alexander Aghassipour, foundedZendeskin 2007, they aimed to revolutionize customer service by creatingbeautifully simple softwarethat enabled businesses to [] The post Here comes the customer service resolution revolution first appeared on Adrian Swinscoe.

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Why Tech-Forward Tax and Accounting Firms Have the Inside Track to the Future

Speaker: Joe Wroblewski, Sales Engineer Manager

Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te

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People First: Traci Lamm on Building Human-Centered CX Teams

Execs In The Know

In this candid Q&A, Traci Lamm , Vice President of E-Commerce Brand Services and Sales Operations at Azure Standard, shares the philosophies that have fueled her success, the moments that defined her love for CX, and the lessons she’s learned from working alongside everyone from Fortune 500 executives to first-day agents. With a conversational style and grounded wisdom, she reminds us that the heart of customer experience isn’t technology or efficiency.

CX 98