Retently
MARCH 17, 2025
Table of Contents Weekly, Monthly, Quarterly & Yearly CX Reports: Whats the Difference? Understanding the Core Differences in CX Reporting The Core Structure of a CX Report Best Practices for Making Stakeholder Reports Valuable & Engaging Wrapping Up: The Power of CX Reports in Driving Business Growth Keeping customers happy isnt just about responding to tickets or processing refunds.
Help Scout
MARCH 17, 2025
Even when the newest LLM shines in the benchmarks, it doesn't mean it will be the right choice for every use case or that users will be happy with its output. Learn how Help Scout approaches rating our AI to create better customer experiences.
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Intercom
MARCH 17, 2025
You satisfy your customers, but can you satisfy our curiosity? With Harry Spence, Director of Customer Support at ScreenCloud. Please tell us a little bit about your company and what you do there. Im the Director of Customer Support at ScreenCloud, a leading digital signage provider with over 10,000 customers worldwide. What word or phrase in customer service jargon should be retired?
SurveySensum
MARCH 17, 2025
Implementing CX strategies is made easier by utilizing the right CX tool , as it can automate repetitive tasks and streamline various processes. So, which CX tool are you using? If your answer is QuestionPro, then this blog is for you. What Is QuestionPro? Understanding Its Value for CX Professionals QuestionPro is a cloud-based survey and research software platform that enables the creation, distribution, and real-time analysis of customer feedback.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
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