Adrian Swinscoe

JANUARY 13, 2025

Were seeing a surge of activity experimentation, piloting and implementation in the customer service space regarding newartificial intelligence (AI)-enabled tools, particularly those aimed at [] The post Are humans the missing link in your AI strategy? first appeared on Adrian Swinscoe.

AI 147

AI Customer Service Artificial Intelligence Customer Experience 147

PeopleMetrics

JANUARY 13, 2025

Back in 2018, I wrote Listen or Die to help businesses understand one fundamental truth: if you dont listen to your customers, you wont survive. There are so many examples of this - Bed Bath & Beyond, Sears, Blockbuster, Kodak, Radio Shack. And the list goes on. Lesson #1 in Listen or Die laid the foundation: customer centricity isnt a buzzword or a marketing sloganits a commitment to action.

AI 71

AI Artificial Intelligence Actionable Insights Customer Feedback 71

CX Network

JANUARY 13, 2025

Email overload and generic responses are putting customers off.

59

59

Execs In The Know

JANUARY 13, 2025

PHOENIX, ARIZONA, US, January 13, 2025 Execs In The Know is thrilled to announce The KIA Champions Program , an initiative spotlighting outstanding customer experience (CX) leaders within the Know It All (KIA) online community. This bi-annual program honors those driving innovation, fostering collaboration, and advancing thought leadership in the evolving CX landscape.

CX 52

CX Innovation Customer Experience Customer Service 52

Advertisement

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

Customer Service

CX Network

JANUARY 13, 2025

Discover the four biggest roadblocks to true transformation and how to overcome them

59

59

ECXO

JANUARY 13, 2025

The Holiday Customer Experience: A “Home Alone” Analysis I know, I knowI’m a little late to the Christmas party, but I couldn’t resist! I love customer experience, and I love Christmas, so Im taking this opportunity to mix the two, even if we’re already well into the new year. Besides, who says holiday cheer has to end with December?

Customer Experience 156

Customer Experience Actionable Insights CX Predictive Analytics 156

SurveySensum

JANUARY 13, 2025

Gone are the days when youd simply step into the store and make the purchase! You check the product online, or read the review. So are your customers! 54% of customers save products online to buy later, while 53% check them in-store before purchasing. Not just thatthe average buyer touches six channels before purchasing, with over 50% using at least four.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52