ECXO

AUGUST 12, 2024

Designed by DALL·E. All rights reserved © ECXO.org CX Design Matters: The Hidden Key to Boosting Tech Adoption Rates In today’s fast-paced digital world, the design of technological products plays a crucial role in determining their adoption rates and the overall experience they deliver to users. This article explores the intricate connection between digital product design, adoption rates, and customer satisfaction, offering essential insights and strategies for tech companies aiming to strength

CX 395

CX E-commerce Legal B2C 395

Callminer

AUGUST 12, 2024

Businesses often rely on CX automation to help customers quickly and conveniently at different points in the customer journey. Read this blog to learn how automation plays an important role in CX.

Technology 182

Technology Technology Customer Experience CX 182

ECXO

AUGUST 12, 2024

Created by DALL-E with all rights reserved to ECXO.org. MarTech-Driven Transformation: Navigating the Future of Customer Experience Introduction In today’s fiercely competitive business landscape, delivering a superior customer experience (CX) is not just an advantage—it’s essential. Marketing technology (MarTech) is at the heart of this evolution, integrating data, automating processes, and enabling personalized, real-time customer interactions.

Customer Experience 366

Customer Experience Social Media Predictive Analytics Machine Learning 366

CX Network

AUGUST 12, 2024

How CX professionals should approach the EU AI Act to deliver ethical, effective and customer-centric experiences

AI 96

AI CX 96

Speaker: Joe Wroblewski, Sales Engineer Manager

Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te

Technology

Retently

AUGUST 12, 2024

If you’re running an ecommerce or retail store, you probably already know how important it is to keep your customers happy. But how do you measure that happiness? That’s where NPS (Net Promoter Score) comes in. This is a helpful customer satisfaction metric that can tell you exactly how your customers feel about your products and services. In this guide, we’ll walk you through the best NPS software for Ecommerce and Retail so you can pick the one that’s right for you and start making those custo

NPS 80

NPS Retail Net Promoter Score Touchpoint 80

Zonka Feedback

AUGUST 12, 2024

Imagine this: You’ve just launched a new product, and you’re eager to know what your customers think. Traditionally, you’d spend hours crafting surveys, manually sending them out, and then waiting—sometimes for weeks—before you could even begin analyzing the responses. But what if you could automate this entire process? What if, instead of waiting, you could sip your coffee while your survey system collects, analyzes, and even acts on feedback in real-time?

Customer Experience 59

Customer Experience Actionable Insights Retail Customer Satisfaction 59

Execs In The Know

AUGUST 12, 2024

When it comes to artificial intelligence (AI) in customer experience (CX), there’s an intriguing paradox: those with less awareness of AI tend to embrace it more readily than those who are more informed. Recent research from our Artificial Intelligence for CX: Exploring Consumer Perceptions report , published in partnership with Gladly, offers valuable insights for brands looking to optimize their AI strategies in the CX space.

Artificial Intelligence 52

Artificial Intelligence AI CX Education 52

SurveySensum

AUGUST 12, 2024

How to get more reviews on Google? Start by asking your satisfied customers to give you online reviews , sharing their experience. 81% of consumers are “likely” or “highly likely” to leave a positive review if they feel the business went above and beyond to ensure an exceptional experience. So, customers love sharing their reviews, but are you creating a positive experience for them to leave positive reviews?

Social Media 52

Social Media Start-ups Text Analytics Customer Satisfaction 52

Execs In The Know

AUGUST 12, 2024

What does it take to truly lead in today’s dynamic world of customer experience (CX)? It’s a question that every CX leader grapples with as they navigate the ever-shifting landscape of customer expectations, technological advancements, and organizational demands. How do you balance innovation with authenticity and strategy with empathy? The answers may just lie in the collective wisdom of those who are not only asking these questions but are also driving transformative solutions.

Innovation 52

Innovation CX Technology Technology 52

Execs In The Know

AUGUST 12, 2024

Keeping up with current technological advancements in the ever-evolving world of CX is both a challenge and a necessity. But behind all of the technical buzz, it’s important toconsider, how are your customers feeling at each stage of the buyer’s journey? Sentiment analysis offers a practical way for businesses to monitor and respond to customer emotions within seconds.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

AI