Thu.May 25, 2023

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Performance observations: a step-by-step guide

Inside Customer Service

If you want to solve a customer service problem, go and see it. That's a performance observation. It's a process for observing employees doing their work to understand how they currently do things and what can be improved. It's a go-to technique for improving performance, designing training, or identifying best practices. You might worry employees won't be truthful if you observe them.

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6 Simple Ways to Improve Your Email Marketing Strategy

Customer Think

Image source: Canva for free It’s no coincidence that the more knowledgeable you are about email marketing strategies, the better your results are. Below I’ll share some easy ways you can make your emails better. Sometimes, the smallest tweaks can get you spectacular results.

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Growth via Massive Customer Experience Savings

ClearAction

Growth via Massive Customer Experience Savings Lynn Hunsaker Customer experience savings are NOT about automation or slashing value to customers! That’s a recipe toward many unexpected costs. Whenever you think about savings, think about value expansion. Your enterprise goals are to continually increase value to investors, so by definition, you must continually increase value to customers.

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CRM Value Chain Enablers: Data & Analytics and Marketing/Sales/Service Processes

Customer Think

By Francis Buttle[1], Julie Jones[2], Merlin Stone[3] The CRM Value Chain (CRM VC), shown in figure 1, aims to demystify, characterise, and conceptualise CRM. The CRM VC is made up of three Core Processes supported by five Enablers all of which contribute to CRM’s goal of driving up customer profitability.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How combining this behavioral checklist to your journey maps will dramatically improve them

Beyond Philosophy

Journey Mapping is an excellent tool in experience design efforts. However, I often complain that they do not include the emotional journey, which is essential to designing an experience that engages emotionally with customers in a way that promotes customer loyalty. So, today, we will look at how you can incorporate the concepts we often talk about in this newsletter into your Journey Mapping efforts.

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ClientSuccess Introduces SmartCS™: AI-Powered Customer Success Insights & Actions

ClientSuccess

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions. SILICON SLOPES, UTAH (PRWEB) MAY 23, 2023 ClientSuccess, a leading customer success software provider, has announced the launch of SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights

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Acting Upon Customer Listening Culture Channels, featuring Tzachi Ben-Sasson, Head of VOC at Amdocs.

ECXO

Formato Convencional(26) We are thrilled to extend an invitation to our upcoming event with only six days to go, subscribe on ZOOM to ensure your seat: [link] The European Customer Experience Organization (ECXO) is excited to announce our upcoming practical webinar for CX leaders on Designing and Acting Upon Customer Listening Culture Channels, featuring Tzachi Ben-Sasson , Head of VOC at Amdocs.

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Leave Me Alone as the next CX

Customer Think

I write a lot (these days, at least, it seems) about cars. Last year I had a lot of interactions with my car company and other support organizations having to do with my automotive needs. So I guess with it front of mind, it seems appropria.

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Zonka Feedback recognized as the Best Survey Software in Capterra’s Pricing Value Report

Zonka Feedback

Zonka Feedback is proud to announce its mention in Capterra Value Report: A Price Comparison Guide for Survey Software , which features and compares the top Survey Software tools that have received high ratings from users regarding Value for Money and Functionality. Further, the report also breaks down the starting cost and relevant pricing details for each product.

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Customer Experience Frameworks: A Guide

CallCare

Great customer service doesn’t happen by accident. To meet the needs and expectations of your customers, your business needs a plan. This is why it can be useful to develop a customer experience (CX) framework. This covers all bases, and puts a strategic model in place to deliver exceptional CX at every touchpoint. Read on to find out more about developing your own customer experience framework.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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50+ Exit Intent Survey Questions with Template & Best Practices

Zonka Feedback

Unable to see the conversions roll in despite putting in all the efforts? Convert your passive browsers into active buyers by engaging them right when they’re about to leave with the most effective exit intent survey questions. Investing considerable effort in attracting potential customers to your website through paid ads, organic SEO, and marketing strategies can be disheartening, only to witness them abandon the site without any engagement or action.

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Why Should You Use Decision Trees In Knowledge Base?

Knowmax

The post Why Should You Use Decision Trees In Knowledge Base? appeared first on Knowmax.

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The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. But what was once an island occupied only by your sales team, CRM use cases have grown beyond the sales org and started to be integral parts of your day-to-day marketing and customer service operations. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experien

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tNPS Survey Guide: What, When, Why, & How

SurveySensum

What is tNPS? Why is tNPS important? Why should you NOT use tNPS surveys? When to use tNPS surveys? 20 tNPS survey questions with examples How to calculate tNPS? What is a good tNPS score? 3 Factors influencing tNPS score Create your tNPS in just 5 steps How to analyze tNPS data? Takeaway In the realm of customer-centric businesses, one thing is clear—they understand the immense power of customer feedback.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib