Heart of the Customer
MARCH 22, 2022
After decades of steady improvement, coinciding with the emergence of customer experience (CX) as a discipline, the America Customer Satisfaction Index now reports that customer satisfaction has been on the decline since 2019, erasing years of gains. This despite organizations focusing on and investing more in CX than ever before. SuperOffice’s survey of 1,920 business […].
The DiJulius Group
MARCH 22, 2022
Several months ago, KeyBank has been focusing on delivering an excellent customer experience, improving their customer satisfaction rate, and minimizing customer churn rates – made changes to the ATM software which allowed clients the freedom to choose their bill denominations. Historically, ATMs only provided twenty-dollar bills, regardless of the amount of the withdrawal.
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Fonolo
MARCH 22, 2022
Keeping employees motivated is a challenge in every industry. In the call center, it can be even more difficult due to the repetitive nature of the job (answering an endless stream of phone calls) and the metrics-based approach used in performance tracking. Picture it: You are the fearless leader of a call center team. Much like the call centers of old, your agents are grappling with: Surges in call volume (both expected and unexpected).
ClientSuccess
MARCH 22, 2022
NPS, or Net Promoter Score, is one of the industry-leading measurements of customer satisfaction out there. This simple question, “how likely are you to recommend x product?” can help your team determine how satisfied users are, where your product fits in your competitive landscape, and more. There are multiple ways to conduct NPS surveys at both a high and user level.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Ameyo Callversations
MARCH 22, 2022
In this internet era, having great products and services is not enough for your business to blow up. If you want to gain a competitive edge, it is essential to understand clients’ wants and assist them in any trouble. But with growing online businesses, it is a substantial financial burden to hire employees to help anyone who comes to your website.
Lightico
MARCH 22, 2022
eSignatures play a mission-critical role in the lifecycle of an auto lender. It’s the essential consent that allows loan applications, modifications, and collections actions to take place in an efficient manner. Here, we’ll take a look at how the auto finance industry can harness eSignatures to enable instant customer consent from any location. eSignatures Are Indispensable for Auto Lenders.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Execs In The Know
MARCH 22, 2022
PHOENIX, ARIZONA, US, March 22, 2022 — Global customer experience (CX) industry leader Execs In The Know is pleased to announce that its signature event, the Customer Response Summit, is returning to its ever-popular live format, March 28 through March 30, 2022, in sunny Clearwater, Florida at the Wyndham Grand Clearwater Beach hotel and resort.
MyCustomer Experience
MARCH 22, 2022
TThis week marks two years since the government advised people to work from home, and yet there is still so much debate surrounding the. 22nd Mar 2022. By James Scott CEO & Co Founder.
Knowmax
MARCH 22, 2022
The post Troubleshooting Tree And Its Uses in Customer Service appeared first on Knowmax.
MyCustomer Experience
MARCH 22, 2022
CAs global leaders arrived in Glasgow late last year for COP26, the world’s focus turned to tackling the climate emergency and working. 22nd Mar 2022. By Doug Cunningham CTO.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Intercom, Inc.
MARCH 22, 2022
In a digital world, any business can sell anything to anyone. This ability to shift models, create product lines, and push them out to customers rapidly has changed everything. Which makes customer experience (CX) the most important differentiator and success factor your business has. Today, 80% of organizations are expecting to compete mainly based on CX.
Zendesk
MARCH 22, 2022
Finding a good position in tech sales isn’t easy, but it’s not impossible. The tech industry is constantly churning out new products to sell, and it needs good salespeople to communicate the value of its products to a public overwhelmed with options. Luckily, many companies are willing to train the right people. In this guide, we’ll break down the essentials of tech sales and what you’ll need to begin applying for work in this competitive field.
Hodusoft
MARCH 22, 2022
The Call & Contact Center Expo at Las Vegas started with much fanfare, where HoduSoft showcased its innovative unified communications products. The HoduSoft team met, networked and forged new ties while renewing the old ones. The event is one of the world’s premier customer engagement and business intelligence events. The event took place in Las Vegas Convention Center on 16th & 17th March this year.
SugarCRM
MARCH 22, 2022
Marketing automation is a growing trend across all industries, and for a good reason. Top-performing companies are more likely to be using AI and automated marketing tools than their competitors. These technology tools help businesses scale marketing and sales processes , capture and nurture leads through to conversions, and grab hold of data to let decision-makers continuously improve branding, marketing, sales, and customer service.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
VOZIQ
MARCH 22, 2022
TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row. Reston, March 22, 2022: VOZIQ AI,?a leading cloud-based customer retention solution provider to recurring revenue businesses, announced today that? TMC , a global, integrated media company, has named?its Artificial Intelligence for Predictive Customer Retention?as the 2022 Product of the Year award ?
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