Customer Think
JANUARY 23, 2022
Designed to enhance the overall customer experience, AI-powered chatbots are widely used across industries, including financial services and insurance, telecommunication, Ecommerce and healthcare. Chatbots today are experiencing tremendous growth, and this is only expected to continue. The global chatbot market is projected to grow at a compound annual rate of approximately 25% through 2026.
Lightico
JANUARY 23, 2022
Most companies are eager to get customers to sign up for ACH — after all, automatic recurring payments reduce manual processing and have been found to reduce delinquency rates by as much as 80%. However, the paperwork burden of signing up for ACH has typically kept customers away. By adopting dynamic, mobile-friendly eForms , companies make it easy for new customers to say “yes” to ACH.
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Customer Think
JANUARY 23, 2022
Should acquisition vs. retention really be a dilemma? Can’t there just be a balance between the two? Must one outweigh the other? Companies have long been pouring disproportionate resources – human, time, effort, capital – into the top of the funnel.
Customer Think
JANUARY 23, 2022
Another year, and another exciting week for technology enthusiasts, such as myself, when CES unfolds in the beginning of January. Despite a string of top brands opting to not have a physical presence, CES packed several promising examples of how technology can improve human life. The resounding key theme of CES was the metaverse, what […].
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
JANUARY 23, 2022
In customer experience, we believe in the power of frontline workers. We build training and processes so that they can better engage our customers and improve outcomes for both those customers and our business. Also, as a whole, we’re an optimistic lot.
Customer Think
JANUARY 23, 2022
Ever since AI was developed, people have been asking the question: will robots eventually take over our jobs? Well, it looks like that day may be coming a little sooner than we thought, as AI Chatbots are now being used to do everything from giving customer service to generating leads. If we talk about the […].
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JANUARY 23, 2022
Do you know what the secret behind the success of a blogger is? It’s consistency. There are many bloggers who want to achieve great success in their blogging careers. But after publishing their content consistently for some time, they give up. They start procrastinating, fall short of ideas, get busy with other work, and start […].
Customer Think
JANUARY 23, 2022
On January 18, 2022, Microsoft announced the intention to acquire Activision Blizzard with the vision of bringing the joy and community of gaming to everyone, for $95 per share, which equals a transaction value of $68.7 bn. This is a bit more.
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