Sun.Jan 23, 2022

Top 5 AI Chatbot Best Practices, for the Ultimate Customer Experience

Customer Think

Designed to enhance the overall customer experience, AI-powered chatbots are widely used across industries, including financial services and insurance, telecommunication, Ecommerce and healthcare. Chatbots today are experiencing tremendous growth, and this is only expected to continue.

How to Use eForms to Boost ACH Uptake

Lightico

Most companies are eager to get customers to sign up for ACH — after all, automatic recurring payments reduce manual processing and have been found to reduce delinquency rates by as much as 80%. However, the paperwork burden of signing up for ACH has typically kept customers away.

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The Marketer’s Dilemma: Acquisition vs. Retention

Customer Think

Should acquisition vs. retention really be a dilemma? Can’t there just be a balance between the two? Must one outweigh the other? Companies have long been pouring disproportionate resources – human, time, effort, capital – into the top of the funnel.

Four Ways The Metaverse Is Going To Change The Way We Think About CX

Customer Think

Another year, and another exciting week for technology enthusiasts, such as myself, when CES unfolds in the beginning of January. Despite a string of top brands opting to not have a physical presence, CES packed several promising examples of how technology can improve human life.

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How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.

A Journey of One: The Future of CX

Customer Think

In customer experience, we believe in the power of frontline workers. We build training and processes so that they can better engage our customers and improve outcomes for both those customers and our business. Also, as a whole, we’re an optimistic lot.

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Buyers Want You to Shape a Better Future

Customer Think

An organization’s brand vision must show a better future for buyers We are living in what can seem like a never-ending time of unpredictability and instability. Two years into a worldwide pandemic. It is a long time. With no pr. Blog Digital Marketing

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How to Create an Editorial Calendar for Bloggers

Customer Think

Do you know what the secret behind the success of a blogger is? It’s consistency. There are many bloggers who want to achieve great success in their blogging careers. But after publishing their content consistently for some time, they give up.

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Is Microsoft bringing the joy and community of gaming to everyone?

Customer Think

On January 18, 2022, Microsoft announced the intention to acquire Activision Blizzard with the vision of bringing the joy and community of gaming to everyone, for $95 per share, which equals a transaction value of $68.7 This is a bit more. Blog Enterprise Technology