Mon.Dec 21, 2020

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2020 on Inside Intercom

Intercom, Inc.

This was a year when it felt like history was unfolding in real time – rather than the narrative of our time taking shape gradually over months and years, events were seemingly getting inscribed straight into the collective memory every day, or sometimes every hour. Such turbulence is never pleasant to live through – we crave a steady, predictable pace of progress, and above all we crave a sense of control over that progress.

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IoT Is Transforming Operations, Customer and Employee Experiences, and Generating Growth

eglobalis

IoT Is Transforming Operations, Customer Experience and Employee Experiences, Efficiency and generating Growth. The post IoT Is Transforming Operations, Customer and Employee Experiences, and Generating Growth appeared first on Eglobalis.

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2021: The Year of CX Data

Heart of the Customer

Given the year we’ve had, we need to talk hygiene. Because I suspect you’ve been neglecting it. Not because of the sweatpants you wore in that Zoom meeting, or that you don’t always sing “Happy Birthday” twice when you wash your hands. I mean digital hygiene, and the need to clean your data. Each of […]. The post 2021: The Year of CX Data appeared first on Heart of the Customer.

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5 Ways Businesses Are Using AI to Communicate Effectively During a Pandemic

Astute

Wondering how to use AI in your business to operate more effectively during a pandemic? Check out 5 ways companies are using AI. The post 5 Ways Businesses Are Using AI to Communicate Effectively During a Pandemic appeared first on Astute.

AI 98
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Gratitude: Now’s the Time to Show It!

Taylor Reach Group

. By Peg Ayers. With the holiday season upon us and New Year’s Day coming up, it’s easy to say, “Let’s just get out of this ridiculous year! I don’t want to give 2020 another thought! I’m looking to the future.” Focus on the future is great, but let’s not forget the lessons we’ve learned this year—especially the one that says, “Be prepared, because you really never know what will happen next!”.

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The REAL price of an iPhone

The Customer Service Blog

Are you giving or receiving a new Apple iPhone for Christmas? Without wanting to spoil your enjoyment of the product, you might want to first reflect on where it’s come from and who made it. The Apple iPhone is made at several different factories around China, but for many years it has mainly been produced at Foxconn’s vast flagship plant, just outside Shenzhen.

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Aspiring business writers wanted

The Customer Service Blog

Would you like to be a business writer? The Customer Service Blog has 150,000 readers across the globe, making it a great way to get your articles seen by a large international business audience. We've got a team of enthusiastic worldwide business writers contributing articles to this blog - and we want more! How about you? Submitting an Article 1. It should contain between 550 to 850 words and must be directly relevant to customer service, customer loyalty, or customer satisfaction. 2.

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What is proactive customer service and how can it benefit your business?

Knowmax

What is proactive customer service and how can it benefit your business?

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3 No-Brainer Ways to Improve Your Customer Success Program BEFORE 2021

ClientSuccess

2020 has certainly been a year to remember, whether we’d like to or not. While all SaaS organizations saw their fair share of ups and downs, there were plenty of changes, challenges, and opportunities for customer success teams to keep things interesting. While it may seem impossible that this year is finally coming to an end, now is the time to start looking forward.

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Top 10 customer centric strategies to gain loyalty

Knowmax

Top 10 customer centric strategies to gain loyalty.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.