TeamSupport
FEBRUARY 11, 2021
A playbook for delivering the ultimate customer service experiences. The customer experience is the new marketing. That’s what Micah Solomon, best-selling author, customer service industry consultant, and Forbes contributor, asked as he opened a recent webinar based on his new book , Ignore Your Customers (and They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience.
The Contact Company
FEBRUARY 11, 2021
Customer service, and exceptional customer service at that, is no longer appreciated; it’s expected. As such, brands are needing to go that little bit farther to really ‘wow’ their customers. […]. The post Customer Service: How to Wow your Customer appeared first on The Contact Company.
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Zendesk
FEBRUARY 11, 2021
How did your life change during lockdown? Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
The Contact Company
FEBRUARY 11, 2021
Customer service, and exceptional customer service at that, is no longer appreciated; it’s expected. As such, brands are needing to go that little bit farther to really ‘wow’ their customers. Here are our top 5 customer service ideas to wow your customer… 1. Follow up One of the best ways to really wow your customer is to ensure that you follow up.
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DMG Consulting
FEBRUARY 11, 2021
DMG Consulting Releases New Report on Contact Centers in a Post-Pandemic World: A Strategic and Tactical Guide to the Future. Accelerated change driving a technology revolution. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. What: Releases a New Report on Contact Centers in a Post-Pandemic World: A Strategic and Tactical Guide to the Future.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Fonolo
FEBRUARY 11, 2021
It’s easy to get complacent in the call center, taking customer queries one after the other. The Executive Guide to Improving Call Center Metrics. If this sounds familiar, it’s probably time to take a step back and look at the bigger picture. By revisiting your business’ goals and values, you can make a much-needed pivot to improve the impact your call center has on your company — and more importantly, your customers!
Totango
FEBRUARY 11, 2021
Valentine’s Day is traditionally thought of as a holiday for couples to celebrate their love, but it’s also simply a special day to show appreciation to those who are important to you – including your customers! While you may not be able to hand-deliver any sweet treats to your customers this year, we can help you send a little digital token of appreciation to them this Valentine’s Day with three FREE email templates that can be customized and ready to send in less than 15 minutes.
Intercom, Inc.
FEBRUARY 11, 2021
There’s a delicate balance any product strategy needs to master: On the one hand, to build a successful business, you need to design features that set your company apart — your core of innovation. On the other, no customer will sign up for a product if there isn’t a solid foundation on which to innovate on. But how do you strike that balance? And how do you get everyone on board?
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