Myra Golden Media

APRIL 28, 2021

This morning I hosted a webinar for leaders of customer service departments and operations. I walked everyone through how to prepare customer service specialists to apply psychological tactics to bring down the temperature in interactions and de-escalate. When we moved to Q & A, Sherry asked a question about training and supporting remote agents: Our contact center agents will work remotely for the foreseeable future.

Customer Service 127

Customer Service Contact Center Gaming Technology 127

ECXO

APRIL 28, 2021

SHARE ARTICLE. Share on facebook. Share on twitter. Share on linkedin. Share on email. Share on whatsapp. Tabitha Dunn guest speaker for ECXO announced. You are invited to our second event with the fantastic Tabitha Dunn , the Chief Customer Officer, Head of Customer Experience and Global Sales Excellence at Ericsson. Taking Your CX Programme to the next level of Maturity Register in advance for this webinar.

Healthcare 98

Healthcare CX Sales Customer Experience 98

Zendesk

APRIL 28, 2021

To offer superior support, customer service teams need their systems, tools, processes—and most of all—people to work in harmony. But in lieu of personalized service, self-service support is your stand-in, and it needs to be just as good as your agents. This harmonious approach is important because 69 percent of customers want to resolve as many issues as possible on their own using self customer service options, according to the Zendesk Customer Experience Trends Report.

Start-ups 98

Start-ups AI Customer Service Customer Expectations 98

ECXO

APRIL 28, 2021

SHARE ARTICLE. Share on facebook. Share on twitter. Share on linkedin. Share on email. Share on whatsapp. Customer Success – Sowing the Seeds for Mutual Growth. While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth. According to Jason Lemkin, “Customer success is where 90% of the revenue is”.

B2C 96

B2C CX B2B Business Growth 96

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The DiJulius Group

APRIL 28, 2021

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy. John and Jess talk about how one of the best ways to increase your employees’ service aptitude and empathy for their customers is by creating a day. Read Full Article.

Customer Experience 85

Customer Experience 85

Customer Think

APRIL 28, 2021

New Offering Provides Business Professionals User-friendly Tools, Making it Easier to Operationalize AI Across the Enterprise.

AI 90

AI 90

Ameyo Callversations

APRIL 28, 2021

Imagine a contact center software that provides flexibility of working from anywhere in the world, offers scalability, and is easy to deploy! That future is now. The answer is virtual contact center software. While we know virtual contact centers are going to make the cut in the decade ahead, we are ready to bust the myths about virtual contact center software. .

Contact Center 59

Contact Center CRM Customer Service 59

Conversocial

APRIL 28, 2021

As modern consumers, most of us own a smartphone and we are all familiar with push messages (one-way notifications that brands use to alert, inform and market to their customers). The key part of the previous sentence is ‘one-way’. They aren’t conversations, it’s a message pushed out with no chance for customers to reply. At Conversocial we believe in building customer relationships, it’s difficult to create bonds by starting a conversation with a megaphone while wearing earplugs.

AI 59

AI Customer Relationship Customer Experience 59

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. As the VP of Customer Success, Kristi will oversee the entire post-sales customer journey and customer experience, including leading the customer success, consulting, and support teams.

B2B 59

B2B Gaming Customer Retention Sales 59

Zendesk

APRIL 28, 2021

You could say that Alexis Ohanian , Reddit co-founder and founder of the venture capital firm Seven Seven Six , knows a thing or two about building startups. When we sat down with Ohanian for our CX Academy Live event , he shared his experience as an entrepreneur and the many lessons learned along the way—from his days responding to customer feedback emails at Reddit to his current role at Seven Seven Six helping the next generation of startups push forward.

Start-ups 52

Start-ups Customer Feedback Customer Service CX 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. As the VP of Customer Success, Kristi will oversee the entire post-sales customer journey and customer experience, including leading the customer success, consulting, and support teams.

B2B 54

B2B Gaming Customer Retention Sales 54

Knowmax

APRIL 28, 2021

6 Best Practices Of Call Center Training.

Customer Experience 52

Customer Experience 52

ClientSuccess

APRIL 28, 2021

Conversations by ClientSuccess TM provides a better way for customer success managers to communicate & collaborate with their customers. Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, today announced the release of Conversations by ClientSuccess TM , the first solution in the customer success space for delivering “Conversational Customer Success”.

B2B 52

B2B Customer Retention Sales Customer Relationship 52

Totango

APRIL 28, 2021

Culture is defined by actions. It is a tangible presence a customer can see and feel in the way you engage with them, respond to them, and present the product. Creating the right culture within your enterprise is, therefore, a matter of giving employees the right customer success tools and establishing best practices for using them. In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to crea

Customer Acquisition 71

Customer Acquisition Sales Voice of the Customer Start-ups 71

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

Comm100

APRIL 28, 2021

As easy as it is to support customers with live chat, live chat customer support operations should never be run blindly. Knowing how your team is performing is the key to delivering great customer service. By measuring the success of your live chat customer support team, you can understand where you need to improve to deliver a more positive customer experience.

Net Promoter Score 53

Net Promoter Score NPS Customer Satisfaction Omnichannel 53

SugarCRM

APRIL 28, 2021

There are shared experiences throughout the world that share a universal lament regardless of language or country, and most recently, for me, that was car repair following a minor collision. Upon taking my car to my local dealer to check for damage, I was delivered the disappointing news that it was worse than it looked and that I needed to contact a local accident repair garage.

CRM 52

CRM Customer Experience Non-Profits Invoicing 52

Intercom, Inc.

APRIL 28, 2021

Startups are designed to grow quickly, but high growth rates can generate huge costs as new infrastructure is introduced and scaled to meet demand. How can we maximize returns without introducing developer friction and slowing company growth rate ? Cloud costs can be awkward and are constantly evolving, as proven by the growing world of cloud financial management (FinOps).

Engineering 211

Engineering Government Invoicing Finance 211