Intercom, Inc.

JULY 14, 2021

When you’re part of a team, you adopt the goals, objectives, and priorities of that team. As a principal engineer, you can effectively be operating as a team of one – and that makes it a little trickier to manage your time. . At Intercom, we believe that a principal engineer should “set goals autonomously and at the level of scope and ambition usually associated with a team.

Engineering 151

Engineering Start-ups Technology Technology 151

Adrian Swinscoe

JULY 14, 2021

In the second half of May, I hosted a webinar discussion on Hyper-Personalisation in Financial Services. I was joined by Ian Ashby, Principal Strategist for Customer […]. The post Hyper-Personalisation in Financial Services: What is it and how to achieve it. first appeared on Adrian Swinscoe.

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130

Shep Hyken

JULY 14, 2021

How do you say Yes to every customer request ? Is it possible? Is this customer service utopia? My friend Christine Trippi wrote a book titled Yes Is the Answer. And Cameron Mitchell, about whom I’ve written before, wrote a book with a similar title, Yes is the Answer. What is the Question ? Both of these authors have a hospitality background. Trippi is a world-class, award-winning hotel manager and Mitchell is a super-successful restauranteur.

Hospitality 143

Hospitality Hospitality Transportation Customer Service 143

Heart of the Customer

JULY 14, 2021

This post picks up where last week‘s left off… In giving bonuses based on overall survey results, companies are assuming that 1. teams actually know what to do in order to improve customer satisfaction and 2. they won’t do it unless incented to. Both points in that statement need to be analyzed. First, understanding how […]. The post Change Management, Not “Bribes,” Improves CX appeared first on Heart of the Customer.

CX 97

CX Customer Satisfaction NPS Customer Experience 97

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Qmatic

JULY 14, 2021

During the pandemic, many service providers implemented measures to streamline the visitor journey. Now, as facilities open up, it's time to decide what implementations to retain in your reopening plan. This article aims to describe why appointment scheduling should be a top priority if you want to maintain efficient queue management.

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101

Sprinklr

JULY 14, 2021

At Sprinklr, we are redefining the unified customer experience , turning conversations on modern channels into valuable business insights. Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Chinmay Chaudhary, Senior Director, Engineering, who shared his thoughts on working at Sprinklr.

Artificial Intelligence 98

Artificial Intelligence Engineering Innovation AI 98

Conversocial

JULY 14, 2021

Knowing that there’s been an increase in customer conversations with your company doesn’t provide insight into a customer’s mindset - it’s only half the battle. You need to know what they’re actually saying (customer intent data) in order to deliver great customer experiences. Each quarter we look at data from the Conversocial platform to analyze the different trends across a number of industries.

Customer Experience 59

Customer Experience 59

MattsenKumar

JULY 14, 2021

To develop brand recognition and expand worldwide in today’s world, every online retailer should have an effective e-commerce localization plan. The advantages of these methods are numerous and game-changing. Quality e-commerce translation of your content, along with precise localization, helps you establish a strong online presence and expand into new markets.

E-commerce 52

E-commerce Non-Profits Finance Government 52

Customer Think

JULY 14, 2021

Drive revenue, improve sales cycles and increase win rates with advanced conversation analytics, including real-time analytics.

Sales 52

Sales 52

CX Network

JULY 14, 2021

Discover how to maximize customer conversion through Microsoft Azure and Annex Cloud with Infobip.

Customer Experience 57

Customer Experience 57

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Customer Think

JULY 14, 2021

New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce.

AI 40

AI Contact Center 40

Qualtrics

JULY 14, 2021

Today, nearly half of the U.S. workforce plans to look for a new job in the next 12 months. After a year that has seen a pandemic, unprecedented digital transformation, and employees having more options than ever before, it has become impossible to overstate the importance of delivering an incredible experience for your workforce. The employee experience has become a massive differentiator for companies that are fiercely competing for the best talent — and critical to helping them engage and ret

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26

Customer Think

JULY 14, 2021

Cloud Communications Provider Enables Two-way SMS & MMS Texting Solution for Businesses Nationwide.

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40

Qualtrics

JULY 14, 2021

More than a year ago, we commandeered couches and erected office nooks in our bedrooms as we hunkered down to work from home for what (we assumed) would be a few months, at the most. Now, many of us are still conducting conferences from our kitchens and leading teams dressed in sweatpants. . But as vaccines roll out and COVID cases subside, companies across the globe are working to bring employees back to the office — at least part of the time.

Innovation 26

Innovation Start-ups 26

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer