Callminer
FEBRUARY 1, 2022
Customer interactions don’t exist in a vacuum, and neither should your data. Find out how customer journey analytics break down data silos to provide better insight throughout the customer journey.
Customer Think
FEBRUARY 1, 2022
Blockchain technology has been around since the early days of Bitcoin, which debuted in 2009 as the world’s first decentralized Cryptocurrency. Yet, it is more than just digital currency. Blockchain is a distributed ledger technology that can revolutionize modern business. But how fast will blockchain technology make its mark on the business world? According to […].
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Experience Investigators
FEBRUARY 1, 2022
Your CEO understands how important customer experience is to the success of your organization. They invest in resources to provide great experiences because they understand the immense return they get on those investments, right? . If this describes your organization, I hope you know how fortunate you are. I talk to customer experience leaders every week who share how they might have heard talk about how important customer experience is for their organization, but they rarely see the action to b
Customer Think
FEBRUARY 1, 2022
Delivering superior customer experience (CX) is more difficult in an omnichannel world. Research shows that 100% of companies offer at least one digital channel, 43% offer nine or more digital channels, and 65% of companies have at least one channel powered by artificial intelligence. More companies are also offering better customer self-service tools.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Totango
FEBRUARY 1, 2022
Qlik’s Vice President of Customer Success Operations and Chief of Staff Chris Wood and his team were on the hunt for a customer success tool that could help them do three things: Streamline processes. Scale customers quickly and efficiently. Enable teams to work cross-functionally. They found that Totango could do all of these things and do them well.
Customer Think
FEBRUARY 1, 2022
Educational technology (edtech) adoption surged during the pandemic and is sustaining momentum as students continue to turn to flexible hybrid and online learning methods. In fact, not only do classroom models remain flexible, but individuals outside of the classroom also embrace edtech for skills development or to pursue new career opportunities. As online learning accelerates, […].
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
FEBRUARY 1, 2022
As someone with Asperger’s, I’ve always experienced the world from a different set of rules than those used by ‘normal’ people (neurotypicals (NTs)). Occasionally I get in trouble, even with friends. I remember once my neighbors Gus and Randy came over to watch TV and brought an ugly (ugly!!), cheap glass ashtray as a ‘visit’ […].
MyCustomer Experience
FEBRUARY 1, 2022
PPrimark needs to adapt and start selling online if they want to survive in the digital-first era we’re in today. Ecommerce has long been. 1st Feb 2022. By Charlie Casey CEO.
Logicalware
FEBRUARY 1, 2022
UX Design is all about understanding your users’ needs and creating products that are intuitive and accessible. In this blog, Puzzel UX Designer Marc Fenton explains the design process and what Puzzel’s UX team has been up to lately. I first heard the term ‘UX Design’ back in 2012 when a good friend mentioned I should consider making the leap into this field from Graphic Design.
ECXO
FEBRUARY 1, 2022
Share on facebook. Share on twitter. Share on linkedin. Share on whatsapp. Share on email. How AI will Change the Status Quo in CX in 2022 – ECXO In partnership with Five9. In partnership with Five9 , the European Customer Experience Organization (ECXO) invites you to join, How AI will Change the Status Quo in CX in 2022 on February 23, 2 PM CET or 1 PM GMT, in a live conversation with Brian Atkinson , Vice President & GM, EMEA at Five9, Silvana Buljan , Joanna Carr (dip) and Ricardo
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Comm100
FEBRUARY 1, 2022
Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. New enrollments by international students at colleges and universities in the U.S. have declined for the past five years. However, with pent-up demand and anticipated surge in international enrollment in 2022 following the end of pandemic restrictions, schools need to get prepared so they can connect, engage, and attract international students. .
ClearAction
FEBRUARY 1, 2022
Is Adversity Good for Customer Experience & Employee Experience? Lynn Hunsaker. Employee experience has certainly met some hard knocks during the global pandemic. Numerous forces have made it harder to communicate with colleagues, nurture staff members, feel recognized for your hard work and sacrifices, be confident in your job security, and much more.
MyCustomer Experience
FEBRUARY 1, 2022
CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 1st Feb 2022. By Rhys Fisher Editorial Assistant.
Customer Think
FEBRUARY 1, 2022
Retailers ended 2021 scrambling to cover for a worker shortage, and food sellers likely felt the worst of the squeeze as shopper demand at the grocery climbed. Self-checkout helps, but stores need workers to answer questions, stock inventory and prepare foods. This has inspired some innovative fixes. Next time you pick up a 69-cent can […].
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Shep Hyken
FEBRUARY 1, 2022
How to Make It Easy for Customers to Find Answers. The Power of an Easy Search. Shep Hyken interviews Joe Jorczak, Head of Industry for Service & Support at Yext , a company that offers an AI-powered Answers Platform that understands the natural language that mirrors how customers ask questions with the capability to provide direct answers. They discuss how customers, support teams, and support leaders can utilize the power of search to create a great user experience.
Customer Think
FEBRUARY 1, 2022
Interviewing an industry influencer is an epic (and cost-effective!) way to help you win your first online sale. Making your first online sale is a big thing. It’s exciting. It’s symbolic. It brings a feeling of optimism and reassurance. But how do you get to that point? Winning your very first customer can seem like […].
Intercom
FEBRUARY 1, 2022
The digital landscape has undergone major change since the arrival of COVID-19. As the masses migrated online, digital transformation has accelerated by roughly five years. With a new bar set for what is achievable digitally, customer expectations have grown in correlation – particularly when it comes to support, its availability, and the quality of the customer experience. .
DMG Consulting
FEBRUARY 1, 2022
Self-Service Is the Channel of Choice—When It Works. For companies that have been trying to offload customer inquiries and interactions to self-service solutions for decades, there’s great news: Self-service is becoming the customer channel of choice. But there’s one caveat: It needs to be effective. These solutions must give customers the information they seek or perform customers’ desired tasks/transactions, and they must be easy to use.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Lightico
FEBRUARY 1, 2022
If you are in the insurance industry , then you have probably heard of the terms MGA and MGU. But what do they mean? And more importantly, what is the difference between them? In this blog post, we will discuss the differences between managing general agents (MGAs) and managing general underwriters (MGUs). We will also look at the benefits of each type of organization and provide some examples.
Ameyo Callversations
FEBRUARY 1, 2022
Do you like to communicate with your bank? Well, no one likes to do so. Introducing a chatbot for Fintech business can enhance communication drastically, as there will be no queues and no stress. In addition, offering chatbots to your customers can make your relationship stronger. As per the reports by Juniper research , 79% of successful chatbot interactions will be through mobile banking apps in 2023.
Customer Think
FEBRUARY 1, 2022
Several years ago, in worldwide customer service experience research conducted for a major high-tech devices client, to drive stronger downstream customer behavior, it was found that processes and customer interaction had to take service employees well beyond the basics of knowledge, efficiency, and friendliness. Consistently, and irrespective of continent or country, the most effective reps, […].
ClientSuccess
FEBRUARY 1, 2022
If you’re part of a SaaS customer success team, mergers and acquisitions are an all-too-common occurrence in your life. While these corporate milestones can mean growth and opportunity for your team and you personally, they can also be confusing and difficult to navigate for both CSMs and customers alike. If you’re going through a merger or acquisition or want to ensure your team is prepared to manage M&A if and when the opportunity arises, here are six fail-proof steps to implem
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Customer Think
FEBRUARY 1, 2022
The benefits of unifying loyalty and CDP data. Three CDP use cases for customer loyalty. Enterprise customer data platforms are useful for improving loyalty by giving personalized and consistent experiences to all customers at any time. The CDPs aggregate your company’s information, making it easier than ever before to anticipate what they need next – […].
MyCustomer Experience
FEBRUARY 1, 2022
EConjointly European Customer Experience Organization (ECXO) and Five9 invites you to join, How AI will Change the Status Quo in CX in 2022. 1st Feb 2022. By Ricardo Saltz Gulko Managing Director.
Customer Think
FEBRUARY 1, 2022
InMoment AI™ is a new layer of intelligence in the XI Platform to enable brands to grow through a better understanding of teams, current customers, and future customers alike.
MyCustomer Experience
FEBRUARY 1, 2022
PIs This The Future? Great Practical Examples of the Beginning of the Metaverse By now, you have probably heard of the metaverse. If you. 1st Feb 2022. By Colin Shaw Founder & CEO.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
MyCustomer Experience
FEBRUARY 1, 2022
DWhen Google announced its plans for a cookie-free world by early 2022, the intent was clear: meet demands for more consumer privacy. But. 1st Feb 2022. By Diane Keng CEO and co-founder.
MyCustomer Experience
FEBRUARY 1, 2022
AThe Big Fail: Why Are You Not Listening to the ‘Voice of Your Product’? Proactive is a key word for me for the future of experiences and. 1st Feb 2022. By Colin Shaw Founder & CEO.
MyCustomer Experience
FEBRUARY 1, 2022
IIs This The Future? Great Practical Examples of the Beginning of the Metaverse By now, you have probably heard of the metaverse. If you. 1st Feb 2022. By Colin Shaw Founder & CEO.
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