Adrian Swinscoe

JULY 10, 2022

Today’s interview is with Assaf Baciu, the Chief Operating Officer and co-founder of Persado. Assaf joins me today to talk about Motivation AI, language, personalisation and […]. The post Unlocking the hidden value of language to drive personalisation – Interview with Assaf Baciu of Persado first appeared on Adrian Swinscoe.

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The Belding Group

JULY 10, 2022

Before you condemn a customer, colleague or boss for not explaining something well or of not paying close enough attention to your instructions, ask yourself these six things: Shaun Belding | www.shaunbelding.com.

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Ameyo Callversations

JULY 10, 2022

Irrespective of the business type, the importance of a robust customer support strategy cannot be undermined. This is what keeps contact centers at the core of such a strategy. With rising customer expectations, most contact centers handle tremendous pressure to do more with fewer resources. On one side, cost-cutting narrows down the quality of customer support to be delivered.

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DMG Consulting

JULY 10, 2022

Aligning People, Process, and Technology: The Key to a Successful Contact Center. By Donna Fluss. View this article on the publisher’s website. CONTACT CENTER executives dedicate a large amount of time and energy to managing their department’s technology, which is necessary, as it enables the delivery of an outstanding customer experience at scale.

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ProProfs

JULY 10, 2022

The COVID-19 pandemic changed the dynamics of many industries. Most notably, the field of education was impacted in more ways than one. With schools closed, teachers struggled with finding ways to keep the learning going. But, thanks to technology, there were several tools that teachers could use to enhance learning and run assessments to ensure knowledge retention. .

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