Beyond Philosophy

SEPTEMBER 1, 2022

We’ve all had experiences where we can anticipate what’s coming. So, today we are going to talk about intuition. But you knew that already, didn’t you? Intuition might be more valued in business than analysis. Many of us want a quick answer we can trust from somebody who would know. Some proponents of intuition suggest that we should rely on our intuition more, that our guts are very wise, and that our lizard brain is very well attuned to what’s happening.

Artificial Intelligence 148

Artificial Intelligence AI CX Technology 148

Fonolo

SEPTEMBER 1, 2022

It’s simple: If you can’t engage and retain employees, you’ll have trouble satisfying customers, too. Company culture consultant Stan Slap puts it this way: “If you can’t sell it inside, you can’t sell it outside.”. Of course, call centers are notorious for high turnover rates. But if you’re a call center leader, it’s your job to combat that damaging trend.

Contact Center 137

Contact Center Customer Feedback Start-ups Customer Satisfaction 137

Totango

SEPTEMBER 1, 2022

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. The traditional fixed quarterly review is being replaced by real-time performance monitoring and artificial intelligence data analysis, enabling you to stay engaged with clients between scheduled reviews.

Customer Journey Map 97

Customer Journey Map Artificial Intelligence Net Promoter Score AI 97

Lumoa

SEPTEMBER 1, 2022

Here’s an ideal scenario, an online user interacts with a live chat and inquires about something. Then you or a chatbot answers that inquiry. Finally, you ask in return if the user was satisfied with the service you provided, and the user happily takes the time to chat more and explain their feedback. Here’s the reality, gathering online feedback is not as easy as it may seem.

Net Promoter Score 83

Net Promoter Score Artificial Intelligence NPS Customer Satisfaction 83

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Execs In The Know

SEPTEMBER 1, 2022

Suicide prevention is a heavy topic, and one that we often avoid talking about at all costs. There is a lingering stigma surrounding mental health and suicide, however, these are issues that should be discussed honestly and openly. . Worldwide, nearly 800,000 people (about half the population of Idaho) die from suicide each year. For instance, in 2020 alone, there were 1.2 million attempts globally.

Education 98

Education CX Start-ups 98

Zonka Feedback

SEPTEMBER 1, 2022

Are you a product-driven company trying to impress your customers? Are you struggling to retain valuable customers? And lastly, are you feeling stuck?

97

97

Neosperience

SEPTEMBER 1, 2022

Cover image: Dall-E Mini, “Generative Art About Empathy In Blue Tones”, digital medium, 2022 . From the bizarre juxtapositions of images created by Dall-E Mini to the NFT market: images generated by AI algorithms are increasingly becoming mainstream. At the same time, this close intersection between art and technology raises several questions. Can a machine generate works of art autonomously?

AI 52

AI E-commerce Artificial Intelligence Gaming 52

MyCustomer Experience

SEPTEMBER 1, 2022

BAI & Automation is transforming the customer journey Customers require more joined-up service experiences Human Advisors need extra. 1st Sep 2022. By Joe O'Brien Global Corporate Communications and PR.

CX 52

CX 52

VOZIQ

SEPTEMBER 1, 2022

Winning churn is a game changer. Businesses that have managed churn and improved their customer relationships and CLV are on a steady path to success. But what does it take to win a customer’s trust and have an ever-growing CLV? We have picked the best of the internet to help you answer that question and much more on customer loyalty. Winning in Loyalty -McKinsey Company. 3 out of 4 members of top-performing loyalty programs changed their behavior to generate more value for businesses. 64%

Sentiment Analysis 40

Sentiment Analysis Customer Loyalty AI Customer Relationship 40

MyCustomer Experience

SEPTEMBER 1, 2022

BAI & Automation is transforming the customer journey Customers require more joined-up service experiences Human Advisors need extra. 1st Sep 2022. By Tim Pickard CMO.

CX 52

CX 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

VOZIQ

SEPTEMBER 1, 2022

Winning churn is a game changer. Businesses that have managed churn and improved their customer relationships and CLV are on a steady path to success. But what does it take to win a customer’s trust and have an ever-growing CLV? We have picked the best of the internet to help you answer that question and much more on customer loyalty. Winning in Loyalty -McKinsey Company. 3 out of 4 members of top-performing loyalty programs changed their behavior to generate more value for businesses. 64%

Sentiment Analysis 40

Sentiment Analysis Customer Loyalty AI Customer Relationship 40

MyCustomer Experience

SEPTEMBER 1, 2022

BAI & Automation is transforming the customer journey Customers require more joined-up service experiences Human Advisors need extra. 1st Sep 2022. By Tim Pritchard.

CX 52

CX 52

CommBox

SEPTEMBER 1, 2022

If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the top 3 challenges keeping you up at night. Instead of focusing on strategic business initiatives, you find yourself stuck in the non-stop operational wheel of hiring, training, and retaining your service agents. At the same time, demand keeps growing and your existing customer service and sales teams are at maximum capacity, leading to burnout that can be very costly to your business.

Artificial Intelligence 40

Artificial Intelligence Omnichannel AI Touchpoint 40

Knowmax

SEPTEMBER 1, 2022

The post 5 Tips To Create Best Chat Support Scripts appeared first on Knowmax.

Customer Experience 52

Customer Experience 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

SugarCRM

SEPTEMBER 1, 2022

Optimizing customer engagement and experience is a key focus for any sales and marketing leader. Our recent survey shows that customers are leaving in droves—at a rate of nearly 1 in 2 in the US and 1 in 3 worldwide. It appears a Great Customer Resignation is upon us, but companies shouldn’t resign themselves that this can’t be reversed and resolved.

CRM 26

CRM Artificial Intelligence AI Sales 26

Qmatic

SEPTEMBER 1, 2022

Most healthcare providers have been trying to improve the patient experience since the Affordable Care Act (ACA) was passed formally in 2012. Since patient experience influence a lot of things, including reimbursements and penalties, it has been one of the top priorities. Consequently, healthcare providers across the continuum of care, from single clinics to large hospital centers, are paying particular attention to how each patient perceives the care they received.

Healthcare 80

Healthcare Hospitality Hospitality 80