Shaun Belding
JANUARY 17, 2023
The 2022 list of best customer service stories was a tough one. Not only were there a lot of stories to choose from, but a great many of them were stories of great kindness. Shaun Belding | www.beldingtraining.com. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog.
Adrian Swinscoe
JANUARY 17, 2023
Today’s interview is with Mark Smith, who is Senior Vice President of Digital Experience at CSG and is a business leader with 25 years of global […]. The post Customer journey orchestration made easy – Interview with Mark Smith of CSG first appeared on Adrian Swinscoe.
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Fonolo
JANUARY 17, 2023
If there’s one thing managers need to understand about digital transformation, it’s how artificial intelligence is changing CX in the contact center. The cost savings AI offers makes the move to more automation inevitable. Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. By 2031, the savings could grow to $240 billion.
Intercom, Inc.
JANUARY 17, 2023
Designing a product is a balancing act. . At Intercom, we balance strong opinions about the future of customer support with our goal of meeting a huge variety of customer needs. Some customers want a simple, out-of-the-box solution, but others need customizability – that’s where flexibility comes in. . “Opinionated by default and flexible under the hood means our solutions are easy to use out of the box, but can be customized to suit specific needs”.
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Steven Van Belleghem
JANUARY 17, 2023
Shep Hyken’s Customer Service Blog. Shep Hyken is a customer service and experience expert, the Chief Amazement Officer of Shepard Presentations, Forbes contributor and a New York Times and Wall Street Journal bestselling author. On his blog, he writes excellent pieces about customer service, customer loyalty, internal service, customer relations and customer experience.
Customer Think
JANUARY 17, 2023
To have a successful business, you need to focus on customer marketing. This involves gathering customer data and using it to improve your marketing strategies. Many businesses now use AI-driven customer marketing models, which effectively increase conversions. This blog post will discuss how these models work and why they are important for businesses.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JANUARY 17, 2023
New and innovative capabilities to award-winning XI Platform enable organizations to deliver measurable business outcomes from customer experience (CX) initiatives.
Experience Investigators
JANUARY 17, 2023
The post [Experience Action Podcast] Process Improvement VS. Customer Experience [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.
Customer Think
JANUARY 17, 2023
“The customer is always right.” It’s a mantra parents teach their children, especially when they experience poor customer service. It’s a concept business students learn in school. Above all, it’s a mindset that infuses every corner of the business world. Every company has customers — and if they’re not happy, no one’s happy. Here’s the […].
Zendesk
JANUARY 17, 2023
Today’s ecommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities, and customer demand. According to Ecommerce News, turnover from online shopping in Europe grew by 13 percent in 2021. And the popularity of ecommerce is set to continue as new technologies and platforms create exciting opportunities for retailers and shoppers.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
JANUARY 17, 2023
Gone are the ways of traditional or legacy, “jack-of-all-trades, master-of-none” solutions. To compete in today’s market, technology leaders in the commerce industry are engaging in composable strategies that enable them to build or buy systems that are the optimum match for the company’s requirements, all while orchestrating the data between each node in the tech […].
Doing CX Right
JANUARY 17, 2023
Social audio like Clubhouse, Twitter Spaces, LinkedIn Live, Discord, and Wisdom are increasing in popularity. Learn why & how to use them to fuel customer loyalty. The post Social Audio: The Key to Elevating Your Customer Service Strategy appeared first on Doing CX Right.
Shep Hyken
JANUARY 17, 2023
Is Technology Taking Over Customer Service? How Customer Experience Drives Business Growth. Shep Hyken interviews Keith Meier, Chief Operating Officer at Assurant, Inc. , an organization that works with companies that manufacture, sell, or finance their customers’ major purchases. He shares how providing customers with a great experience in every support channel they use is crucial to business growth.
DMG Consulting
JANUARY 17, 2023
MEDIA ALERT. DMG Consulting Releases 2022–2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market R eport. AI-enabled solutions to meet CX and EX expectations and demands. Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services. What: Releases 2022-2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market Report.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
CX Network
JANUARY 17, 2023
CX Network’s annual Global State survey is now live and offers respondents the chance to win $1,500 in Amazon vouchers.
SugarCRM
JANUARY 17, 2023
On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down with ZINFI’s Chief Executive Officer, Sugata Sanyal. Over the past three decades, Sugata has worked for companies like Honeywell, Phillips, and Dell, building global teams across direct and indirect channels. Sugata has a unique specialty in solving complex industry problems that create new business opportunities through channel ecosystems, which led him to found his company ZINFI in 2008.
Lumoa
JANUARY 17, 2023
Lumoa’s biggest features for 2022 Another year down! Crazy how time flies. And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! So let’s get started counting down our top features of the year, starting with… MASSIVE update to the Integrations hub – one click integrations with your favourite apps!
Zendesk
JANUARY 17, 2023
As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. Consumers who blur the line between IRL and online shopping spend 70 percent more often—and about 34 percent more than people who shop exclusively in-store, according to McKinsey. “Within the retail space, it’s not just about meeting your shoppers where they are, keeping up with their expectations, or providing a seamless experience.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
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