Tue.Dec 07, 2021

How Retail CX Leaders Solve Problems During the Busy Holidays


This holiday season looks to be a record-breaking one, coming on the heels of yet another wave of pandemic disruption. According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, However, obstacles still loom. supply chain isn’t smoothing out.

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The 8 Best Team Email Management Software for 2022

Help Scout

Team email management software minimizes the stress of organizing, processing, and prioritizing email, improving your team's productivity. Read the full article


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Customer Journey Survey Strategy


Any CSM who has spent more than a few days in the SaaS industry working directly with customer contacts understands the incredible importance and value of customer feedback.

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Use Positivity to Channel Your Inner Bob Ross


American artist Bob Ross is so beloved that his TV show The Joy of Painting is still watched 26 years after his death, on YouTube, Netflix, and on public television. His enduring popularity is in no small part due to his positive attitude and chill demeanor.

How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.

3 ways to provide an AI customer experience


A great customer experience features efficient and personalized interactions at each step of the buyer’s journey. But in order to achieve this, companies need a way to quickly analyze customer data and act on it.

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More Trending

Should speech and text analytics be used outside the contact center?

DMG Consulting

Question: Should speech and text analytics be used outside the contact center? Answer: Speech and text analytics, known jointly as interaction analytics (IA), can and should be perceived, managed and applied in a way to benefit the entire enterprise and its customers.

10 Web Design Mistakes Small Businesses Make And How To Avoid Them!

Customer Think

Image: By Author Recently, I was scrolling through my Facebook feed. I came across an interesting post talking about the web design mistakes small businesses make and how to avoid them. It caught my attention! This is something I can connect to as someone who owns a small business.

10 Tips to Boost Your Post Holiday Sales

Provide Support

The post 10 Tips to Boost Your Post Holiday Sales appeared first on Provide Support Blog. Articles Business

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Hybrid Work Forever: How to Enable Work-Life Balance in the Contact Center

Customer Think

For many organizations, the move to remote work was a stopgap solution put in place to simply keep the lights on as COVID-19 caused widespread shutdowns.

The Importance of Having Strong Decision Agility in Your Product Development Process

Speaker: Emily Tate, Managing Director at Mind the Product

In this talk, Emily Tate, Managing Director at Mind the Product will unpack how we can quickly make deeply-researched decisions on multiple topics that will positively influence your product development process.

Amazing Business Radio: Len Herstein

Shep Hyken

Vigilant Customer Service. How to Avoid Complacency in Customer Interactions. Shep Hyken interviews Len Herstein, CEO and President of ManageCamp Inc. and author of Be Vigilant!: Strategies to Stop Complacency, Improve Performance.

How to Choose a Payment Gateway Provider For Your Ecommerce Business

Customer Think

Did you know that while 33% of millennials use cash, only 18% of Gen Z-ers say the same? The way we pay is constantly shifting toward quick, easy digital payments, so if your business doesn’t have a designated payment gateway, it’s time to choose one.

Understanding customer touchpoints—and why they matter


Let’s start with the basics: What is a customer touchpoint? To put it simply, a customer touchpoint is any time a consumer interacts with your brand, whether that’s through an employee, a website, an advertisement, or an app.

Quadient’s Inspire Flex Software Release Delivers Customer Experience Built for a Digital-First World

Customer Think

The latest release of the hybrid cloud solution offers 300+ enhancements that give users extended control over design and delivery of omnichannel customer communications.

How Customer-Centric Feedback Loops Can Evolve Your Product Process

Speaker: Nickey Skarstad, Director of Product at Duolingo

Join Nickey Skarstad, Director of Product at Duolingo, as she discusses why it’s important to actively gather customer feedback, how to build customer feedback loops into your product planning, the best ways to decipher different types of feedback, and different frameworks for how/when to apply feedback processes.

How to Choose the Best Chatbot for Colleges & Universities


If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your school. (If If you’re still unsure, take a look at the cost-savings of chatbots with this Chatbot ROI Calculator.).

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How CMOs are leading the digital transformation revolution

Customer Think

Digital Transformation is evolving the role of the CMO as we know it A CMO’s primary focus used to be to help manage a team’s ability to build effective strategies across multiple traditional and non-traditional marketing channels.


Contact Center Transformation: The Next Act

DMG Consulting

Contact Center Transformation: The Next Act. The contact center world is in the early days of a true metamorphosis, one that is going to impact all aspects of these service departments: people, process and technology.

We don’t know what buyers are thinking.

Customer Think

Source: Getty Images If you’re being told to “go learn the industry, start a discovery, ask open ended questions that lead to your product or get the prospect to admit need,” you’re taking the first step toward creating resistance and a Long. Purchase. Cycle.

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Roadmaps Are Dead! Long Live Roadmaps!

Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture

Join Bruce McCarthy, co-author of Product Roadmaps Relaunched, as he discusses the best ways to innovate your product roadmap. So that it reflects your customers’ needs while simultaneously and accurately communicating your products strategy and vision.

CX job vacancy of the week: Openreach

MyCustomer Experience

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 7th Dec 2021. By Rhys Fisher Editorial Assistant

Consultants – Help or Hindrance?

Customer Think

When it comes to finding answers to marketing and business problems, there is rarely only one solution. The question is, not whether one marketing policy or action is the right one, but rather in the given circumstances, is it the best one?


Announcing our new real-time dashboard: Monitor your most important metrics in one place


Support managers are consistently keeping track of conversation volume, capacity, and team performance. Reliable, up-to-date information is crucial to keep the team running smoothly and efficiently. .

Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices

Customer Think

Five9, Inc. is adding a new capability to help businesses reimagine their self-service experiences using life-like conversational AI synthesized from human voices.

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Feedback: The Secret to Innovating Your Product Development Process

Speaker: Liz Love, Chief Commercial Officer at ProdPad

Join Liz Love, Chief Commercial Officer at ProdPad as she details how product feedback can improve your product development process while mitigating stakeholder conflict, constant feature requests, failed launches, unexpected outcomes, unhappy users, and complexity.

Gartner lists HoduCC Predictive Dialer Software among Emerging Favorites


Gartner lists HoduCC Predictive Dialer Software among Emerging Favorites. Every recognition is hard-earned, and it means much more when you find noteworthy mention by someone you admire.

Kissflow rolls out an enhanced version of its powerful productivity platform to manage ad-hoc and unstructured workflow for hybrid teams

Customer Think

Advanced case management capabilities will empower business users to become citizen developers and realize the true value of automation.

Have your say: Global State of CX

CX Network

Your input will help us provide comprehensive insight into the customer experience industry and where it is heading

2021 Black Friday guide: 5 CX strategies for retailers this holiday season

1 to 1

Black Friday (plus Cyber Monday and the many weeks before and after) will be different this holiday season. Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness.

How a Strong Customer Engagement Strategy Can Improve the Usability of Your Product

Speaker: Hannah Chaplin, Director, Product Marketing at Pendo and Esther Edel, Product Operations Analyst at Pendo

Join Mobile expert Hannah Chaplin as she shares best practices and real examples to help you improve your mobile apps with in-app guides.

Key Takeaways from SugarCRM’s 2021 Analyst Summit


Last month, SugarCRM held its annual industry analyst summit where we shared company updates, provided a preview of what’s next, and showcased our customers’ success. With that in mind and without breaking NDAs, I’d like to share some key takeaways from the event. A Focus on Growth.

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