Uniphore
DECEMBER 7, 2021
This holiday season looks to be a record-breaking one, coming on the heels of yet another wave of pandemic disruption. According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, obstacles still loom. The? supply chain isn’t smoothing out. Customers may still flock to big online retailers and avoid brick-and-mortar establishments.
Customer Think
DECEMBER 7, 2021
Image: By Author Recently, I was scrolling through my Facebook feed. I came across an interesting post talking about the web design mistakes small businesses make and how to avoid them. It caught my attention! This is something I can connect to as someone who owns a small business. I believe it is critical to […].
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Help Scout
DECEMBER 7, 2021
Team email management software minimizes the stress of organizing, processing, and prioritizing email, improving your team's productivity.
Customer Think
DECEMBER 7, 2021
For many organizations, the move to remote work was a stopgap solution put in place to simply keep the lights on as COVID-19 caused widespread shutdowns. In customer-centric organizations, it meant moving traditionally brick-and-mortar contact center operations to a remote model almost overnight—all while adjusting to new customer behaviors and an explosion in digital channels. […].
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Zendesk
DECEMBER 7, 2021
A great customer experience features efficient and personalized interactions at each step of the buyer’s journey. But in order to achieve this, companies need a way to quickly analyze customer data and act on it. According to the Zendesk Customer Experience Trends Report , businesses that leverage customer data see 36-percent faster resolutions and a 79-percent reduction in wait times; they also solve four times the number of customer requests.
Customer Think
DECEMBER 7, 2021
Did you know that while 33% of millennials use cash, only 18% of Gen Z-ers say the same? The way we pay is constantly shifting toward quick, easy digital payments, so if your business doesn’t have a designated payment gateway, it’s time to choose one. A payment gateway is the service that connects your online […].
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
DECEMBER 7, 2021
The latest release of the hybrid cloud solution offers 300+ enhancements that give users extended control over design and delivery of omnichannel customer communications.
ClientSuccess
DECEMBER 7, 2021
Any CSM who has spent more than a few days in the SaaS industry working directly with customer contacts understands the incredible importance and value of customer feedback. Surveys serve a twofold purpose: they give your team a better sense of understanding when it comes to areas of opportunity and growth within your organization and make customers feel as though their input and opinion is greatly valued (which it should be!).
Customer Think
DECEMBER 7, 2021
Digital Transformation is evolving the role of the CMO as we know it A CMO’s primary focus used to be to help manage a team’s ability to build effective strategies across multiple traditional and non-traditional marketing channels. The goal was to help guide the consumer through a static and highly-structured path-to-purchase; until the customer took […].
DMG Consulting
DECEMBER 7, 2021
Question: Should speech and text analytics be used outside the contact center? Answer: Speech and text analytics, known jointly as interaction analytics (IA), can and should be perceived, managed and applied in a way to benefit the entire enterprise and its customers. The potential uses of IA span all customer-facing departments in an enterprise, including sales and marketing, among others.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
DECEMBER 7, 2021
Source: Getty Images If you’re being told to “go learn the industry, start a discovery, ask open ended questions that lead to your product or get the prospect to admit need,” you’re taking the first step toward creating resistance and a Long. Purchase. Cycle. Why do we follow this well-worn sales process if it causes […].
MyCustomer Experience
DECEMBER 7, 2021
CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 7th Dec 2021. By Rhys Fisher Editorial Assistant.
Customer Think
DECEMBER 7, 2021
When it comes to finding answers to marketing and business problems, there is rarely only one solution. The question is, not whether one marketing policy or action is the right one, but rather in the given circumstances, is it the best one? When managing marketing strategies, plans and actions, there is generally an advantage in […].
Shep Hyken
DECEMBER 7, 2021
Vigilant Customer Service. How to Avoid Complacency in Customer Interactions. Shep Hyken interviews Len Herstein, CEO and President of ManageCamp Inc. and author of Be Vigilant!: Strategies to Stop Complacency, Improve Performance. They discuss how businesses can be vigilant against complacency by safeguarding success and customer relationships. Top Takeaways: What breeds complacency in business?
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Intercom
DECEMBER 7, 2021
Support managers are consistently keeping track of conversation volume, capacity, and team performance. Reliable, up-to-date information is crucial to keep the team running smoothly and efficiently. . When all of this information is located in different places, it can be difficult to get an overview of what’s going well, what needs attention, and what trends are revealing themselves.
Customer Think
DECEMBER 7, 2021
Five9, Inc. is adding a new capability to help businesses reimagine their self-service experiences using life-like conversational AI synthesized from human voices.
Comm100
DECEMBER 7, 2021
If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your school. (If you’re still unsure, take a look at the cost-savings of chatbots with this Chatbot ROI Calculator.). With so many chatbots in the market and the many ways that they can be used, it can be a challenge to know where to begin.
Hodusoft
DECEMBER 7, 2021
Gartner lists HoduCC Predictive Dialer Software among Emerging Favorites. Every recognition is hard-earned, and it means much more when you find noteworthy mention by someone you admire. Gartner Digital Markets entity Capterra listed our Predictive Dialer Software as an Emerging Favorite in its 2021 list published recently. What makes it more special is that the recognition is based on the reviews of users.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Provide Support
DECEMBER 7, 2021
The post 10 Tips to Boost Your Post Holiday Sales appeared first on Provide Support Blog.
Customer Think
DECEMBER 7, 2021
Advanced case management capabilities will empower business users to become citizen developers and realize the true value of automation.
CX Network
DECEMBER 7, 2021
Your input will help us provide comprehensive insight into the customer experience industry and where it is heading.
SugarCRM
DECEMBER 7, 2021
Last month, SugarCRM held its annual industry analyst summit where we shared company updates, provided a preview of what’s next, and showcased our customers’ success. With that in mind and without breaking NDAs, I’d like to share some key takeaways from the event. A Focus on Growth. If I were to pick the main theme surrounding this year’s summit, it would be Growth.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
ModSquad
DECEMBER 7, 2021
American artist Bob Ross is so beloved that his TV show The Joy of Painting is still watched 26 years after his death, on YouTube, Netflix, and on public television. His enduring popularity is in no small part due to his positive attitude and chill demeanor. His approach to his work may often be parodied, but deep down many of us probably aspire to achieve that level of Zen.
DMG Consulting
DECEMBER 7, 2021
Contact Center Transformation: The Next Act. The contact center world is in the early days of a true metamorphosis, one that is going to impact all aspects of these service departments: people, process and technology. Driven by elevated customer and employee expectations, technical innovation, increasing globalization and scale, operational opportunities and the cloud, contact center executives are rethinking their strategies and reimagining the future of these essential customer-facing departme
ModSquad
DECEMBER 7, 2021
American artist Bob Ross is so beloved that his TV show The Joy of Painting is still watched 26 years after his death, on YouTube, Netflix, and on public television. His enduring popularity is in no small part due to his positive attitude and chill demeanor. His approach to his work may often be parodied, but deep down many of us probably aspire to achieve that level of Zen.
Zendesk
DECEMBER 7, 2021
Let’s start with the basics: What is a customer touchpoint? To put it simply, a customer touchpoint is any time a consumer interacts with your brand, whether that’s through an employee, a website, an advertisement, or an app. And the experiences consumers have with those touchpoints can shape how they view your company. A customer touchpoint is any time a consumer interacts with your brand, whether that’s through an employee, a website, an advertisement, or an app.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
1 to 1
DECEMBER 7, 2021
Black Friday (plus Cyber Monday and the many weeks before and after) will be different this holiday season. Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness. And this isn’t to say traditional brick-and-mortar shopping is dead, but brands need to be aware how to deliver a great hybrid experience of digital, physical, and everything in between.
Expert insights. Personalized for you.
130 
Let's personalize your content