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My team and I don’t offer customer service “training.” Instead, we provide education that supports self-sustaining service cultures. Here’s why that distinction matters…
Strong service cultures are ALWAYS improving. They have to, because industry standards and customer expectations are always evolving. To meet (and exceed!) those expectations, your team needs to be educated and empowered to make a difference when it comes to service.
A culture and mindset of continuous improvement is essential to your organization’s future success. And it’s also a path to more enriching, satisfying life. Watch this super short (and super inspirational) video to see what I mean.
#VideoPosts #ServiceImprovement #ServiceEducation #BestPractices #CustomerService
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Below is an Autogenerated Transcript
Anybody who’s listening to this, who’s not satisfied, who’s not living a life, that you say, “God, this is a good life. I’m really grateful. I’m appreciative.” Then it’s not someone else’s fault. What’s needed is for you to realize you can be the generator of a new idea.
You can be the person who has language, who can generate a new request. A new offer, a new promise. Convene a conversation and create a better future together.
