Fri.Dec 02, 2022

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CallMiner Product Innovation Series: December 2022

Callminer

CallMiner's VP of Product Innovation, Bruce McMahon, shares highlights from the 2022.12 release in his latest product innovation blog

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The Best Way to Choose Respondents for Your Corporate Surveys

Zonka Feedback

Formulating marketing and business strategies doesn't need to be a game of chance. Today's technology allows you to make insightful, data-driven decisions that support sustainable growth. Feedback Management

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Top 10 Inspirational Quotes of Benjamin Franklin

The Customer Service Blog

Benjamin Franklin (1706 - 1790) was an American writer, scientist, inventor, statesman, diplomat, printer, publisher, and political philosopher.

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Six Tips for Minimizing Customer Advisory Board Content Procrastination

Customer Think

After over a decade of working with Fortune 500 and leading growth companies, we’ve facilitated hundreds of successful customer advisory board (CAB) meetings.

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The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

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Guest Post: Establishing the Business Case for Customer Experience

Shep Hyken

This week, we feature an article by Steve Miller, Head of Customer Success at Cirrus , a contact center solution that helps companies engage with their customers. He shares the benefits of excellent customer experience for your customers and employees.

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Building Customer Trust with Data

Customer Think

Low customer retention and high churn rates can be caused by several different factors—but one of the most impactful factors that contribute to retention is customer trust.

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Manage costs, support growth, and drive retention during an economic slowdown

Zendesk

During periods of economic instability and uncertainty, customer service leaders are faced with more than standard-fare challenges. These generally fall into three primary categories: Lowering and prioritizing costs. Scaling for growth and finding creative ways to increase revenue.

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Developing the potential of talented salespeople

Customer Think

In my previous article - “hiring salespeople with talent” - I explored the challenges involved in making good sales hires. In this article - first published in the International Journal of Sales Transformation - I now want to explore more of the implic. Blog Employee Engagement Sales Performance

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Six consumer spending developments reshaping retail

CX Network

CX Network’s scoop on how consumer spending patterns are changing this retail season

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December CMI Placeholder

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Your First Three Steps to Driving Impact

Customer Think

As I speak in support of “Do B2B Better,” attendees love to hear how Dow, Hagerty, UKG, and other organizations take steps to driving impact, growing their CX programs as a result. And these programs deserve their accolades. They’ve done an amazing job.

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Three stats that show why banking customers want convenience

CX Network

With the demand for convenience only growing in the financial services industry, discover why brands should be focusing on self-service and digital CX

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The Kroger-Albertsons Deal: An Opportunity For Non-Food Competitors

Customer Think

Those of us who can afford grocery delivery should be grateful for it. Because the nation’s largest possible supermarket merger could otherwise force many Americans to travel miles, and pay more, for healthy food.

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How to close the feedback loop on automotive customer surveys?

SurveySensum

Automotive companies have invested billions of dollars to get ahead of the competition, focusing on the quality of vehicles, features, design, performance, fuel potential, comfort, value for money, and many other attributes.

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Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

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What If Buyers Were Better Buyers?

Customer Think

Buyers struggle doing their “jobs” ……buying! We poor sellers struggle, if it weren’t for these inept buyers, selling would be so much easier. Just reflect for a moment. We know 60% of committed buying processes end in no decision made.

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Just how many bank accounts do we need?

MyCustomer Experience

(This is a reprint of an original blog by my co-writer Elise Horent ) Image by Nattanan Kanchanaprat from Pixabay Having a strong financial. 2nd Dec 2022. By Peter Dorrington Co-Founder and Chief Strategy Officer

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