Fri.Dec 02, 2022

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CallMiner Product Innovation Series: December 2022

Callminer

CallMiner's VP of Product Innovation, Bruce McMahon, shares highlights from the 2022.12 release in his latest product innovation blog.

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Six Tips for Minimizing Customer Advisory Board Content Procrastination

Customer Think

After over a decade of working with Fortune 500 and leading growth companies, we’ve facilitated hundreds of successful customer advisory board (CAB) meetings. Those companies who invest the time, resources and budget to create a successful CAB program and meetings are almost always delighted by the returns they get in engaging their best customers. On […].

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The Best Way to Choose Respondents for Your Corporate Surveys

Zonka Feedback

Formulating marketing and business strategies doesn't need to be a game of chance. Today's technology allows you to make insightful, data-driven decisions that support sustainable growth.

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Top 10 Inspirational Quotes of Benjamin Franklin

The Customer Service Blog

Benjamin Franklin (1706 - 1790) was an American writer, scientist, inventor, statesman, diplomat, printer, publisher, and political philosopher. Among the leading intellectuals of his time, Franklin was one of the Founding Fathers of the United States, a drafter and signer of the United States Declaration of Independence, and the first United States Postmaster General.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Building Customer Trust with Data

Customer Think

Low customer retention and high churn rates can be caused by several different factors—but one of the most impactful factors that contribute to retention is customer trust. Customers are far more likely to continue buying products or services from companies they see as trusted advisors, and it often takes time and effort to position your […].

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Guest Post: Establishing the Business Case for Customer Experience

Shep Hyken

This week, we feature an article by Steve Miller, Head of Customer Success at Cirrus , a contact center solution that helps companies engage with their customers. He shares the benefits of excellent customer experience for your customers and employees. It may seem like we are lurching from one crisis to another at the moment – and at the heart of it all is financial uncertainty.

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Manage costs, support growth, and drive retention during an economic slowdown

Zendesk

During periods of economic instability and uncertainty, customer service leaders are faced with more than standard-fare challenges. These generally fall into three primary categories: Lowering and prioritizing costs. Scaling for growth and finding creative ways to increase revenue. Retaining customers, who may be facing these same challenges. Any of these are difficult on their own and may feel insurmountable when taken together.

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Your First Three Steps to Driving Impact

Customer Think

As I speak in support of “Do B2B Better,” attendees love to hear how Dow, Hagerty, UKG, and other organizations take steps to driving impact, growing their CX programs as a result. And these programs deserve their accolades. They’ve done an amazing job.

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How to close the feedback loop on automotive customer surveys?

SurveySensum

Automotive companies have invested billions of dollars to get ahead of the competition, focusing on the quality of vehicles, features, design, performance, fuel potential, comfort, value for money, and many other attributes. But they are NOT focusing on the other side of the coin – Customer Experience. The customer experience of car buyers is as important as the quality of cars and their attributes.

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The Kroger-Albertsons Deal: An Opportunity For Non-Food Competitors

Customer Think

Those of us who can afford grocery delivery should be grateful for it. Because the nation’s largest possible supermarket merger could otherwise force many Americans to travel miles, and pay more, for healthy food. This is a likely outcome, experts predict, if federal regulators approve the pending alliance between retail giants Kroger and Albertsons.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Just how many bank accounts do we need?

MyCustomer Experience

(This is a reprint of an original blog by my co-writer Elise Horent ) Image by Nattanan Kanchanaprat from Pixabay Having a strong financial. 2nd Dec 2022. By Peter Dorrington Co-Founder and Chief Strategy Officer.

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What If Buyers Were Better Buyers?

Customer Think

Buyers struggle doing their “jobs” ……buying! We poor sellers struggle, if it weren’t for these inept buyers, selling would be so much easier. Just reflect for a moment. We know 60% of committed buying processes end in no decision made. For those that make a decision, we know there is a [.]. The post What If Buyers Were Better Buyers?

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Three stats that show why banking customers want convenience

CX Network

With the demand for convenience only growing in the financial services industry, discover why brands should be focusing on self-service and digital CX.

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Real-Time Guidance: Help for Agents and Customers

DMG Consulting

Real-Time Guidance: Help for Agents and Customers. View this article on the publisher’s website. DMG Consulting’s survey of contact center operational and technical goals and investment priorities for 2022 showed that executives are primed to make a series of technology investments to enhance the performance, productivity, and perception of their service organizations.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Six consumer spending developments reshaping retail

CX Network

CX Network’s scoop on how consumer spending patterns are changing this retail season.

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