Customer Think
JULY 11, 2021
You might have already noticed how business is getting too impersonal in this digital age — so many screens, so little time. Since the rise of e-commerce, people don’t always know much about who they are buying from. And that’s not precisely an advantage. To reach out to your customers and put a face to […].
The Customer Service Blog
JULY 11, 2021
In the 1980s, the British supermarket chain Morrisons used to have a famous TV advert which showed animated grocery items singing: “More reasons, more reasons, more reasons to shop at Morrisons!” It helped to make them one of the most likeable brands in the UK. (NB: If you don't remember this cheesy TV advert, then there is a link to watch it again at the end of this article).
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Customer Think
JULY 11, 2021
The future of the market for home security firms is bright. Rising crime rates, falling prices of home security devices, and the growing adoption of IoT smart homes and cloud-based technologies are driving the sector to an estimated $62.3 billion by 2025. While the increasing demand for 24/7 monitoring service means that professionally installed products are expected […].
Lightico
JULY 11, 2021
Using digital tools such as document collection helps organize the workflow. When documents are stored digitally, the records are secure and accessed instantly by all parties involved. When dealing with an industry such as healthcare, doctors have many files that traditionally come with lengthy paperwork. A patient’s paperwork that isn’t being stored digitally could cause much anxiety, as the patient’s paperwork could get mixed up or even lost.
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Customer Think
JULY 11, 2021
Empathy is widely considered to be the epitome of human nature. It is, in fact, what sets us apart from machines to begin with. So the idea of empathetic artificial intelligence and machinery, while long romanticized in film and fiction, seems somewhat contradictory. However, according to CB Insights’ 2021 Tech Trends Report, A.I. Technology that […].
CommBox
JULY 11, 2021
Imagine you’re shopping for a watch. . You want a watch design that is you. So you Google “watches.” . You see a company like Shinola in the ads section of the search results. You click on one of the ads and are directed to Shinola’s website, where a chatbot asks, “Have a Question?” . You type in the chat box, Is the strap easy to change? . The chatbot answers your question in seconds with Yes.
Customer Think
JULY 11, 2021
Image source If you’ve read the headline of this article, you already know what BOPIS – aka buy online, pick up in-store – means. This particular collection model may seem unnecessary to some shop owners, but if that rings true for you, we invite you to read on. According to the International Council of Shopping […].
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