Adrian Swinscoe
APRIL 29, 2022
This is a guest post from Ed Whitehead, the Managing Director EMEA for Signifyd. A path to purchase is the journey that a customer will make […]. The post Unlocking a consistent path to purchase in the wake of SCA first appeared on Adrian Swinscoe.
Shep Hyken
APRIL 29, 2022
This week, we feature an article by David Meerman Scott adapted from the new 8th edition of The New Rules of Marketing and PR to be released on May 3, 2022. He shares how organizations can use data and AI-powered tools to benefit customers. As I write this, I’m using web-based artificial intelligence (AI) transcription software called Otter to help me turn recorded audio interviews into a text transcription.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Zendesk
APRIL 29, 2022
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. AfterShip Returns Center. AfterShip Returns Center (Support) is a must-have returns management portal that ensures a happy post-purchase experience. AfterShip Returns Center is built with an intuitive interface for your customers to process a return from your online store.
Execs In The Know
APRIL 29, 2022
The COVID-19 pandemic has changed the way customers think – and what they want. Most consumers report that they are expecting the global health crisis to kickstart business improvements and innovation and accelerate digitization, while overall they are looking for a cohesive, safe, and customized experience. Learning how to deliver this in a distributed environment has proved challenging for many companies.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Heart of the Customer
APRIL 29, 2022
Customer journey mapping lays a strong foundation for the success of your customer experience initiatives. But only if it’s done right. So having a research-backed customer journey mapping process is critical. Unfortunately, that’s where most journey mapping initiatives go wrong. Almost two-thirds fail to drive action. That’s not all that surprising, since most neglect to […].
Doing CX Right
APRIL 29, 2022
Rob Stewart, Business Author, and Teacher shares how to maximize staff engagement & productivity while reducing costs (turnover, recruitment, training) for sustainable business growth. The post Maximizing Agent and Employee Engagement To Deliver Customer Excellence appeared first on Doing CX Right.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Provide Support
APRIL 29, 2022
The post 3 Reasons You Need to Have a Reliable Communication Channel for Your Customers and Employees appeared first on Provide Support Blog.
Knowmax
APRIL 29, 2022
The post 8 Customer Service Goals That You Should Set For Your Team In 2022 appeared first on Knowmax.
Execs In The Know
APRIL 29, 2022
There have been many incorrect assumptions made about customer preferences as the world has grown a digital core; chief among them is that customers will no longer want human assistance with the brands they patronize. In fact, the opposite has been shown to be true, assisted contact volumes have not dried up, and never will, and customers value assisted service more than ever before.
Expert insights. Personalized for you.
246 
Let's personalize your content