Adrian Swinscoe
JULY 19, 2022
Today’s interview is with Don Schuerman, the CTO and Vice President of Product Marketing at Pega. Don joins me today to talk about a new report […]. The post 42% of workers feel that digital transformation efforts have made their job more complex – Interview with Don Schuerman of Pega first appeared on Adrian Swinscoe.
Shep Hyken
JULY 19, 2022
The Gig CX. Employing Brand Advocates to Improve Customer Experience. Shep Hyken interviews Megan Neale, Co-founder and COO of Limitless , a Gig CX platform that empowers people to earn money by providing brilliant customer service. She shares how brands can leverage brand advocacy and the knowledge of actual product users (customers) to improve customer experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Zendesk
JULY 19, 2022
A practical guide for IT leaders on delivering exceptional customer and employee experiences. IT leaders at mature organizations invest in both customers and employees while keeping operational costs low, often with limited resources. This is the key to unlocking business growth and getting a fast return on investment. Forrester’s Successful Digital Transformations Focus On Three Core Elements provides a practical guide for IT leaders to learn from mature CX organizations on issues of culture, b
Totango
JULY 19, 2022
Ready for a controversial statement? You don’t need your CRM. Yeah, we said it. Sure, there is a place for customer relationship management (CRM) technology to help sell products, but if you’re looking to provide truly valuable experiences that will build and grow profitable customer relationships – especially during an economic downturn – then you don’t need a CRM; you need advanced, agile, composable customer success technology. .
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Ameyo Callversations
JULY 19, 2022
WhatsApp is the most popular global mobile messenger app as of January 2022, making it one of the top preferred channels of communication for users: Source: Statista. What is WhatsApp Business API? While WhatsApp is a simple messenger with various features for private conversations, WhatsApp Business is a free app for small businesses with features like verified tags, product catalog, text templates, and opening hours.
MyCustomer Experience
JULY 19, 2022
DWhen the Irish rapid grocery delivery firm Shuppa opened their first dark store for order fulfilment, they set out to prove that on-demand. 20th Jul 2022. By Alex Buckley General Manager EMEA & APAC.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
MyCustomer Experience
JULY 19, 2022
WThere is not a company out there that wants to provide bad customer service. Everyone is focused on the customer experience or CX, and. 19th Jul 2022. By Joanna Clark Simpson Head of Marketing at PissedConsumer.com.
Intercom, Inc.
JULY 19, 2022
At Intercom, we obsess about our customers’ success. . We study our customer’s wants, needs, and behaviors so we can deeply understand their problems and provide the right solutions. Research and data science play a major role in surfacing holistic insights about our customers and ensuring we’re building products that drive real value. To ensure we build the fullest picture of our customers and their needs, we created a new function called RAD (research, analytics, and data science) about 18 mon
MyCustomer Experience
JULY 19, 2022
BVirtual agents. Live chat. Some of you may remember the days when companies wanting to implement customer support on their website believed. 19th Jul 2022. By Mandy Reed Global Head of Marketing.
Zendesk
JULY 19, 2022
In November 2021, U.S. workers left their jobs at the highest rate in 20 years, according to Pew Research. The main reasons? Low pay, few opportunities for advancement, and feeling disrespected at work. But various factors contribute to employee satisfaction (or a lack thereof). To create a happy workforce, senior leadership needs to talk to team members to understand their unique employee experience and identify areas of improvement.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
MyCustomer Experience
JULY 19, 2022
HTo be successful, a CX program needs engagement from all sides and all levels of the business. It requires the careful selection of cross-. 3rd Aug 2022. By Sharon Hyman.
Zendesk
JULY 19, 2022
In November 2021, U.S. workers left their jobs at the highest rate in 20 years, according to Pew Research. The main reasons? Low pay, few opportunities for advancement, and feeling disrespected at work. But various factors contribute to employee satisfaction (or a lack thereof). To create a happy workforce, senior leadership needs to talk to team members to understand their unique employee experience and identify areas of improvement.
MyCustomer Experience
JULY 19, 2022
HTo be successful, a CX program needs engagement from all sides and all levels of the business. It requires the careful selection of cross-. 3rd Aug 2022. By Sharon Hyman.
MyCustomer Experience
JULY 19, 2022
HWhat is a customer experience strategy? It’s where you lay out how you’re going to make every single customer experience with your. 19th Jul 2022. By Sharon Hyman.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Expert insights. Personalized for you.
190 
Let's personalize your content