Inside Customer Service

JULY 14, 2022

The data was shocking. Even hurtful. An employee who worked for another department was sometimes loaned to my team. A monthly payroll report showed a lot more hours were charged to my team than she had actually worked. This was a great employee. Someone who did good work and was well-liked. She was recently recognized as the employee of the month. I wanted to believe this was a simple error, so I shared the report with the employee's boss.

Customer Service 225

Customer Service 225

Beyond Philosophy

JULY 14, 2022

When I was ten, the teacher wrote on my school report, “Colin is the clown of the class.” To this day, I am still proud of that report card. Humor matters and can provide business benefits. Today we will talk about how to be funny and use humor to your advantage. When we make people laugh, it’s disarming. People are often more willing to listen after someone makes them laugh, making way for us to be more persuasive.

Contact Center 165

Contact Center CX 165

Zonka Feedback

JULY 14, 2022

Once you are done investing all the time, money, and effort into developing a groundbreaking product, you need an excellent customer feedback strategy that will guide you on the way forward. The research conducted by American Express, customers are always willing to spend 17% more on businesses that offer exceptional customer service. The process of developing a new product is closely compared to chess.

Customer Feedback 98

Customer Feedback Customer Service 98

TeamSupport

JULY 14, 2022

Ever wish a robot could cook or clean for you? We might not be on Jetsons-level technology, but for customer service and sales professionals, the robot assistants are already here. When you hear “chatbots” what do you think of? Helpful robots, conversational cannon fodder, or malevolent machines bent on siphoning off human employment? Well for one, chatbots aren’t coming for Customer Support jobs.

Start-ups 80

Start-ups Sales Technology Technology 80

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

MyCustomer Experience

JULY 14, 2022

HWhen I was ten, the teacher wrote on my school report, "Colin is the clown of the class." To this day, I am still proud of that report card. 14th Jul 2022. By Colin Shaw Founder & CEO.

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Uplifting Service

JULY 14, 2022

[link]. How can you create LASTING competitive value through service? The Four Categories of Value point the way. In this excerpt from one of my keynote speeches, I show you how to uncover opportunities to serve better. And how to create value your competitors can’t easily duplicate. #VideoPosts #BestPractices #ServiceCulture. . Join the community and receive free resources, ideas, and invitations.

CRM 40

CRM Customer Experience 40

SugarCRM

JULY 14, 2022

We pride ourselves on our customers! You are the ones showcasing how Sugar solutions make the hard things easier for sales, marketing, and services teams. Helping you excel in your journey to achieve a high-definition customer experience (HD-CX) is our mission. We have a diverse and unique community, and we are thankful it’s helping us to push our boundaries and find new ways to improve.

CX 26

CX CRM Animal Care Finance 26

Intercom, Inc.

JULY 14, 2022

At Intercom we focus on customer experience above all – our service’s availability and performance is our top priority. That requires a strong culture of observability across our teams and systems. As a result, we invest a lot in the reliability of our application. But unpredictable failures are inevitable, and when they happen it’s humans that fix them.

Engineering 272

Engineering Start-ups Customer Retention Customer Experience 272

Zendesk

JULY 14, 2022

In April 2022, a staggering 6 million American workers quit their jobs as part of the Great Resignation, according to the U.S. Bureau of Labor Statistics. That’s up from 5.7 million in April 2021. To stem this tide of exits, human resources departments are digging deeper into employee experiences to find problems they may have missed. In an Isolved study , 92 percent of HR professionals said that employee experience is a top priority for them.

Start-ups 98

Start-ups Customer Journey Map Business Administration Education 98

Intercom, Inc.

JULY 14, 2022

?. Regardless of the industry or the product you’re selling, the old sales playbook is falling short of customers’ expectations. Companies are ramping up their efforts to increase retention and create sustainable relationships with their customer base – and, those who are providing an exceptional customer experience are seeing the biggest impact on their bottom line.

Sales 118

Sales Start-ups Innovation Technology 118

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Zendesk

JULY 14, 2022

A knowledge base, community forum, and friendly team of customer advocates are critical to helping customers troubleshoot and learn how to use your products or services. But a customer education program is important for ensuring customers have access to training events and courses so they can adopt your products quickly. And when done right, it can increase customer satisfaction, reduce costs, and grow your bottom line.

Education 98

Education Start-ups Customer Satisfaction Customer Relationship 98

ProProfs

JULY 14, 2022

For teachers, establishing an effective learning environment requires them to first assess how much of a topic their learners already know about- then deploy some of the best formative assessment tools to further enhance their learning. . After teachers have assessed the existing knowledge levels, they can start working on the instructions and the curriculum. .

Gaming 52

Gaming Education Start-ups Technology 52