The Belding Group

SEPTEMBER 27, 2022

Idea-trashing coworkers from Hell. They rarely have positive things to contribute, preferring instead to tell you why things are Bad Ideas or why they won't work. They aren't fun to work with. Shaun Belding | www.shaunbelding.com.

130

130

Callminer

SEPTEMBER 27, 2022

Read on for our list of tips to automate your quality monitoring process.

Technology 182

Technology Technology 182

Zendesk

SEPTEMBER 27, 2022

After more than two long years of staying close to home due to the pandemic, Americans finally returned to the skies this summer. Almost 8.76 million people passed through TSA checkpoints over Labor Day weekend—the first holiday weekend to surpass pre-pandemic levels of airline travel. But it wasn’t all smooth sailing. Some even called the summer 2022 travel season “Hell.”.

CX 52

CX Social Media Transportation Omnichannel 52

Comm100

SEPTEMBER 27, 2022

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now believe that companies need to improve their trustworthiness. To gain back the confidence of customers, organizations must demonstrate responsibility for customer data, beginning with their customer interactions.

Compliance 52

Compliance Legal Customer Service 52

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