Shaun Belding
SEPTEMBER 19, 2022
How you manage customer expectations is a critical component to delivering outstanding customer experiences. When you can meet or exceed someone's expectations you trigger trust and the belief that you genuinely care about your customers. Unmet expectations, on the other hand, are the most common trigger for “difficult customers” or difficult situations that lead to the need for service recovery.
Zonka Feedback
SEPTEMBER 19, 2022
If you search for an app or SaaS product online for any purpose, you will find hundreds of options to choose from. This supply is fueled by the ever-increasing demand for mobile apps and product solutions. Now, this also means that for every product out there, there is an alternative. Even if you have a beautiful app packed with the latest features, there may be someone who is doing what you’re doing in a better way.
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Comm100
SEPTEMBER 19, 2022
Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior customer service. It also improves the level of interaction between your company and its customers. The primary reason for implementing chatbots into customer service is to improve communication with customers and help them get answers to their queries in real-time.
Zendesk
SEPTEMBER 19, 2022
In the world of sales, there’s simply no better teacher than experience. That’s why we gathered 35 of the top pieces of sales advice from sales professionals around the world. Dive in as they share their hard-earned knowledge on the following topics: Sales leadership. Sales careers. Sales performance. Sales technology. Customer experience. Sales leadership.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Comm100
SEPTEMBER 19, 2022
When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed between ages 18 and 49 say they own a cellphone. For organizations looking to improve their customer service and support operations, SMS is now becoming an essential channel alongside the likes of live chat, email and social media.
SurveySensum
SEPTEMBER 19, 2022
Imagine the internet to be a huge shopping mall. Do you know whose voice would be the loudest in that mall? Not businesses. Not marketers. It would be that of the customers. In a business equation, the weight is always in favor of the customers. The cliche statement that “The customer is always right.” …is always right. Imagine the positive influence a business can have on its bottom line if it can tune into the voice of the customer.
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