29 leaders share the best ways to increase customer lifetime value
Callminer
JULY 5, 2022
We asked a group of industry leaders, “What's the best way to increase customer lifetime value?” Read this blog to learn their insights and best practices.
Callminer
JULY 5, 2022
We asked a group of industry leaders, “What's the best way to increase customer lifetime value?” Read this blog to learn their insights and best practices.
Adrian Swinscoe
JULY 5, 2022
This is a guest post by Johan Treutiger, Åsa Ahlgren, Erik Thure, and Erik Tengblad of Arthur D. Little. Over the past five years, organizations across […]. The post Customer outcomes – A business model transformed first appeared on Adrian Swinscoe.
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Intercom, Inc.
JULY 5, 2022
When I joined Intercom eight years ago, I knew nothing about system design. I designed and presented my ideas using high-fidelity mockups. They were quick to put together, and so I assumed that even wireframes were a waste of time, let alone system design diagrams. This is the second post in a series exploring our product principles. Here, Gustavs discusses our design principle of “Connected, Modular Systems”.
Totango
JULY 5, 2022
In uncertain economic times, attracting new customers becomes exponentially harder as budgets get tighter and priorities shift. As a customer success leader, it’s important to ensure resources are focused on delivering value and creating exceptional customer experiences, while also keenly identifying any potential opportunities for revenue and expansion.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Comm100
JULY 5, 2022
As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver faster, more available support, all while cutting costs and retaining high customer satisfaction (CSAT). Research shows that 45% of users already prefer chatbots as the primary mode of customer service communication. .
Fonolo
JULY 5, 2022
Steve Jobs once said, “Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.” That first sentence is a home run for call center quality monitoring. But these days, customers expect excellence. . Today’s customer has evolved, with no patience for anything less than exceptional. Your first step to meeting them is through call center quality monitoring.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
MyCustomer Experience
JULY 5, 2022
CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 5th Jul 2022. By Rhys Fisher Staff Writer.
Zonka Feedback
JULY 5, 2022
Making a product successful requires every business to collect feedback from the customers. Successful product managers don’t get stuck on a product or feature that’s not working. They prefer to gather Product Feedback from the customers and make changes in their products in line with the market demand and customer’s preferences.
TeamSupport
JULY 5, 2022
What colors our imaginations? When it comes to our concepts of artificial intelligence and robots, how much of it is affected by what we’ve seen on TV and in the movies, from The Matrix to Blade Runner ? Beyond that, how prominent is the fear of automation taking jobs from humans? Evidently, it has been a very real thing, ever since the Luddites first destroyed textile mills in early 19th century England.
Hodusoft
JULY 5, 2022
ABS India collaborates with HoduSoft in a strategic move as a Value-Added Reseller. HoduSoft, a leader in the Unified Communications software market, recently collaborated with ABS India, a leading enterprise communication solutions provider. The strategic partnership aims to benefit HoduSoft’s expansion ambitions by accessing ABS India’s existing customers and partner network pan India.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Uplifting Service
JULY 5, 2022
[link]. This happens WAY too often: Organizations invest millions in developing and training on new service procedures…. Only to see ZERO change in customer satisfaction. Why? Because you CANNOT guarantee great service with procedures alone. Different people value different things. Service delivered one way might delight one person and annoy the heck out of another.
SugarCRM
JULY 5, 2022
Artificial intelligence (AI) is now a household phrase thanks to smart assistants, self-driving cars, and even recommended products on e-commerce sites. It’s a common term around the office too, from predictive and personalized marketing to sales forecasting and competitive intelligence. So there’s a good chance you know what AI is and what it’s capable of.
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