Adrian Swinscoe
DECEMBER 23, 2022
At a recent event, I spoke to a Chief Technology Officer (CTO) about how it was not untypical for him to have a day of 14 […]. The post Is it time to talk about a more sustainable approach to serving our customers? first appeared on Adrian Swinscoe.
Shep Hyken
DECEMBER 23, 2022
This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Predictable. It’s a word that organizations love to hear, but unfortunately, the past few years have been anything but.
Uplifting Service
DECEMBER 23, 2022
[link]. What are you going to do. Want to deliver outstanding customer service? Discover 2 key pieces of the service equation in this video. You and your team have a lot of control over the service you deliver to customers. But not total control! The service experience also depends on your customer. Thoughtful, appreciative customers help make the service experience a dream – even when thing don’t go as planned.
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