Callminer
JUNE 13, 2022
Delivering exceptional customer experience is critical. This blog shares 25 expert quotes, with a wealth of valuable insights from the CX professionals who are driving value for their organizations.
Intercom, Inc.
JUNE 13, 2022
Built for you is back – this time we’re revealing the powerful product updates we released in May! Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Not only that, we also added some exciting new features that will help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more.
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The Squawk Point
JUNE 13, 2022
Operational Controls are Worthless if They Aren’t Maintained. At approximately 5 pm on Monday 22nd June 2009, a Washington Metro train heading towards Shady Grove smashed into the rear of the train ahead of it. The Automatic Train Control system had instructed the train to travel at full speed (55 mph). When the driver of the moving train, Jeanice McMillan, saw the stationary carriages ahead, she applied the emergency breaks, but it was too late to avoid the crash.
Shep Hyken
JUNE 13, 2022
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Sign Me Up! 10 Tips for Success with Subscription Business Models by Amanda Davis. (CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines.
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TeamSupport
JUNE 13, 2022
What can be more important than patient satisfaction? Patient health naturally, but patient satisfaction isn’t all that far behind. For essentially any healthcare organization, patient satisfaction is the backbone of success, yet all too often it’s left on the backburner. There’s really only one way to improve the happiness and satisfaction of patients – a better experience.
Steven Van Belleghem
JUNE 13, 2022
1. The short run: minding budgets. An increase in price. In difficult times, a lot of companies are looking for short term measures to keep their situation safe. These are often to their own advantage, but sadly also to the disadvantage of the customer most of the time. An obvious example would be raising the price of a product or service. In fact, in some industries, this is not a matter of choice, but of survival.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SugarCRM
JUNE 13, 2022
On this episode of the Fuel Growth podcast series, Ryan Staley , CEO and founder of Whale Boss, joins hosts Clint Oram , Co-Founder and Chief Strategic Officer, and Lizzy Overlund , Global Customer Experience Director at SugarCRM, to share how he measures success, how to leverage referrals to decrease time-to-sales, and why too many enterprises are tripping over dollars to pick up pennies. data-secret="rVJCZmJmLj" frameborder="0" scrolling="no" width="500" height="281">.
DMG Consulting
JUNE 13, 2022
Question: What is meant by the term “citizen developer”? Answer: Citizen developer refers to non-technical resources who have the ability to create, revise and maintain features and functionality in software applications without the need for coding or programming knowledge. Unlike programmers, who are typically IT resources, citizen developers can be located in any enterprise department and may hold various roles such as business analyst, business technologist, operations manager, etc.
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