Wed.May 04, 2022

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What is continuous business performance improvement?

Callminer

Continuous business performance improvement focuses on identifying areas of improvement, taking action and aligning those efforts with specific organizational goals. Read more in this blog.

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Having gone through 10 years of transformation in the past two years, how do we maintain momentum – Interview with Don Schuerman of Pega

Adrian Swinscoe

Today’s interview is with Don Schuerman, the CTO and Vice President of Product Marketing at Pega. Don joins me today to talk about resiliency, focus, reducing […]. The post Having gone through 10 years of transformation in the past two years, how do we maintain momentum – Interview with Don Schuerman of Pega first appeared on Adrian Swinscoe.

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Everyone Deserves a Compliment??

Shep Hyken

I was on a flight to a city I can’t remember, but what I do remember was the wonderful flight attendant, Bailee from American Airlines, who enthusiastically greeted me with a smile and said, “I like that hat!” I was wearing a baseball cap with the St. Louis Blues Stanley Cup Championship logo. Of course, I thanked her and I found my seat, just a few rows from the front of the plane.

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Difference Between Hosted PBX and SIP Trunking – A Buyers Guide

Hodusoft

Difference Between Hosted PBX and SIP Trunking – A Buyers Guide. Business communication has evolved rapidly to meet the requirements of ever-changing enterprise needs to facilitate seamless communication and collaboration. When choosing the right business communication tools, people without technical backgrounds may think terms like Hosted PBX Software and SIP trunking are interchangeable.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How to Make Your Chatbot More Conversational

MyCustomer Experience

HWhen customers use your chatbot to self-serve, what kind of experience do you deliver? Does your chatbot need questions asked a particular. 4th May 2022. By Mandy Reed Global Head of Marketing.

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Actionable Customer Feedback for Customer Service Agents

Zonka Feedback

Customers are the lifeline of any business. If your customers are happy, they will give continuous revenue for your business. But if your customers are unhappy, it will be hard for your business to survive. So Customer Satisfaction is vital for your business to survive and run successfully.

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CX job vacancy of the week: Dyson

MyCustomer Experience

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 4th May 2022. By Rhys Fisher Staff Writer.

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Amazon and Home Depot 2021 Annual Reports

Service Quality Institute

Two service leaders worth following are Amazon and Home Depot. You can learn a lot from their annual reports. I believe you learn from the best. Two firms worth benchmarking yourself against. Your leadership team should study the thinking and execution of plans laid out in the report. Amazon Andy Jassy President and CEO. Andy Jassy is the new President and CEO of Amazon.

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New Ofcom Ruling Makes Digital Tools a Must For UK Telcos

Lightico

On June 13th, 2022 Ofcom will be passing a new ruling governing UK telco contracts. The ruling will require pre-contract information to be displayed to a potential customer before they agree to sign or approve a contract. This means that any voice recordings or scripts of the pre-contract are no longer compliant, for both the consumer and enterprise side of the business.

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Leveraging The Benefits Of Cloud Communication For Business Growth?

Ameyo Callversations

Cloud communication is a technique that allows companies to establish a point of customer contact over the internet instead of using a connection over a telephone network. Cloud communication leverages cloud-hosted technologies, tools, and platforms to strategize customer contact, including hosting conversations, sending messages, and arranging video conferences. .

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Episode 084: 4 Price Myth Busters

The DiJulius Group

Have you ever lost a customer and blamed it on your prices? Maybe you assumed that the reason the customer left was that your prices were too high. So, what did you do? You lowered your prices. In this episode, ??Chief Revolution Officer John DiJulius of The DiJulius Group explains why this is a bad. Read Full Article. The post Episode 084: 4 Price Myth Busters appeared first on The DiJulius Group.

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Fixing the Agent Attrition Problem

DMG Consulting

Fixing the Agent Attrition Problem. May 2022 By Donna Fluss. Most of us are tired of hearing companies complain about agent attrition. Don’t get me wrong – it’s a serious issue that has been exacerbated by the Great Resignation. The frustration is that attrition is a problem that can be corrected if a company wants to fix it. I can say this definitively because I have worked in hundreds of contact centers over my many years as a consultant and have seen “the good, the bad and the ugly” (to borro

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5 Ways How Customer Support Challenges Can Be Resolved With Knowledge Management

Knowmax

The post 5 Ways How Customer Support Challenges Can Be Resolved With Knowledge Management appeared first on Knowmax.

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Built for you: New channels of communication, improved reporting, and much more

Intercom, Inc.

As omnichannel experiences become more important to consumers and CX becomes a key differentiating factor for businesses, our product team has made it their mission to increase those capabilities within the Intercom platform. With that in mind, our new April features focus on increased and more efficient channels of communication, access to the right data to influence the way you grow and scale your business.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Top 5 SugarClub Posts You Shouldn’t Miss

SugarCRM

SugarClub is our way of showing we care about all our customers, and we want to make it easy for you to find all the information you need to get the most out of your Sugar experience. The Club is the perfect place for our teams to get your feedback, learn from your unique perspective on using Sugar products, and plan future developments to better respond to your needs.

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