Kate Nasser

SEPTEMBER 12, 2021

Impersonal medical care undermines patient trust & follow-up. Real life examples fr Kate Nasser, The People Skills Coach™ Healthcare Medicine. The post Impersonal Medical Care Creates These Problems | #Healthcare #PeopleSkills appeared first on KateNasser.com.

Healthcare 105

Healthcare Hospitality Hospitality Customer Service 105

Customer Think

SEPTEMBER 12, 2021

The fourth quarter is almost here, and that means many marketing leaders will soon begin planning for 2022. While COVID-19 is still with us, it appears we now have the tools to deal with the pandemic without resorting to policies that would substanti.

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Doing CX Right

SEPTEMBER 12, 2021

Listen to Adam Toporek discuss how to create hassle-free experiences to get new customers and reduce churn. The post How To Create A Frictionless Experience To Get & Keep Customers appeared first on Doing CX Right.

CX 52

CX Customer Loyalty 52

The DiJulius Group

SEPTEMBER 12, 2021

I attend a lot of franchise conferences in Las Vegas. When you look around Las Vegas, gambling seems to a very profitable business, right? But you also see a ton of competition. And no matter where you play, it is basically the same games! What is really the difference between one casino and another? Let. Read Full Article. The post Customer Behavior that Gets Rewarded Gets Repeated appeared first on The DiJulius Group.

Gambling 52

Gambling Gaming 52

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Lightico

SEPTEMBER 12, 2021

Digital transformation is a top priority for businesses today — but how can you quantify its value and ROI to your organization? That’s especially important in these times, with businesses managing the economic impact and uncertainty of COVID and new variants, and how this will impact both their customers and employees going forward. With so many unknowns to consider and a myriad of technologies in the market, the need for business leaders to be efficient in how they prioritize their digital tec

Net Promoter Score 52

Net Promoter Score NPS Technology Technology 52

The DiJulius Group

SEPTEMBER 12, 2021

Both customer service and customer experience are talked about often, but what is customer service experience? Chris Zane, founder and CEO of Zane’s Cycles, said in 2011 that “customer service starts when the customer experience fails.” How right he is! If you want to stop people from calling customer service, make the customer experience perfect. Of course, Read Full Article.

Customer Service 52

Customer Service Customer Experience 52

The DiJulius Group

SEPTEMBER 12, 2021

The world’s most valuable car company spends nothing, zero dollars, zilch on advertising. In comparison, GM spends over 3 billion, Ford spends over 2 billion, and Fiat, Toyota, and Honda all have over a 1 billion advertising budget. In fact, Elon Musk hates advertising. Musk has always said Tesla will not advertise or pay. Read Full Article. The post Tesla Spends $0 on Advertising appeared first on The DiJulius Group.

Customer Experience 20

Customer Experience 20