Adrian Swinscoe

DECEMBER 9, 2022

Today’s interview is with Adrian McDermott, Chief Technology Officer at Zendesk. Adrian joins me today to talk about the new Zendesk CX Accelerator report, the main […]. The post Even CX champions are struggling to keep up with rising customer expectations – Interview with Adrian McDermott of Zendesk first appeared on Adrian Swinscoe.

Customer Expectations 190

Customer Expectations CX Technology Technology 190

Shep Hyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success. And in today’s digital age, customer service is now more important than ever before.

Contact Center 108

Contact Center Sales Omnichannel CRM 108

Zonka Feedback

DECEMBER 9, 2022

Understanding Product Experience is crucial for your success when you are into product business. After all, all the hard work you have made to develop a product pays off only when your users are satisfied with the experience they get with your product.

Customer Experience 52

Customer Experience 52

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. We chatted about DALL-E, GPT-3, and if the hype surrounding AI is just that or if there was something to it. He told us things were starting to scale. And just like that, we’re at it again. ChatGPT , OpenAI’s prototype artificial intelligence chatbot, launched last week and it has been making the rounds in the halls of the internet, inspiring amazed react

Machine Learning 279

Machine Learning AI Start-ups Engineering 279

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

SugarCRM

DECEMBER 9, 2022

If you’re looking to open more customer service channels without breaking the bank, look no further! We want to help you give your customers the freedom to engage with you where, when, and how they want. In this webinar, Volker Hildebrand , SVP, Product Marketing and Eric Okimoto , Director of Product Management at SugarCRM will show you how to reduce costs and enable customers to connect with you on their own terms while building long-term, high-value relationships with them with Sugar Serve’s

CX 26

CX Invoicing CRM B2B 26

Experience Investigators

DECEMBER 9, 2022

Welcome to WordPress. This is your first post. Edit or delete it, then start writing! The post Welcome appeared first on Experience Investigators.

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