Mon.Apr 18, 2022

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Hyper-personalisation: The future of customer experience?

MyCustomer Experience

According to Salesforce’s 2020 State of the Connected Customer report, nearly 70% of business customers and over half of consumers want. 11th May 2022 Hyper-personalisation: The future of CX? By Michael Hinshaw Founder and President.

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Mistakes to Avoid When Selecting a CS Platform: Not Putting Customer Success into the Hands of Your Whole Team

Totango

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In this article, we’ll look at the mistake of not putting customer success into the hands of your whole team. . We’ve all been there.

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What’s a lead source? Here’s what it is and why it’s important

Zendesk

If you wrote a research paper in college, you may still be haunted by the strict, seemingly arbitrary rules of citations in the MLA, APA, or CMS formats. But there was a good reason to cite your research: you, and anyone reading your paper, needed to know where you got your sources. It’s no different for sales and marketing teams when sourcing leads.

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5 Top Customer Service Articles of the Week 4-18-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Tracking Customer Experience? Measure Outcomes, Not Indicators by Mike Cooper. (The Drum) Ask any brand to rate their customer experience on a scale of one to 10 and most will probably choose a high number.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How Does Digital Identity Verification Work for Income Verification?

Lightico

Income verification documents are an essential part of any onboarding process, whether it’s for a bank or auto lender. Proof of income establishes the origins of the particular funds being invested or deposited. In the case of lending, it proves that the borrower has sufficient income to pay back the loan. Proof of income can be required for the purpose of Enhanced Due Diligence.

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There Is No Metaverse Today, But Be Prepared

MyCustomer Experience

TThe metaverse has been a source of much promise, confusion, and speculation. Media headlines tout any extended reality (XR) experience as. 18th Apr 2022. By Forrester Independent research and advisory firm.

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Conversational AI Platforms: Determining the Right Solution for Your Business

Ameyo Callversations

Businesses increasingly shift focus towards scalable conversations with customers, leveraging advanced conversational AI platforms to meet consumer expectations. As a result, the Conversational AI market is set to grow 30% annually until 2024, with more use-cases emerging to solve critical challenges. Conversational AI platforms offer a programmatic and intelligent way of offering highly personalized and insightful conversations with customers.

AI 98
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Conversational AI Platforms: Determining the Right Solution for Your Business

Ameyo Callversations

Businesses increasingly shift focus towards scalable conversations with customers, leveraging advanced conversational AI platforms to meet consumer expectations. As a result, the Conversational AI market is set to grow 30% annually until 2024, with more use-cases emerging to solve critical challenges. Conversational AI platforms offer a programmatic and intelligent way of offering highly personalized and insightful conversations with customers.

AI 98