Adrian Swinscoe

OCTOBER 21, 2022

This is a guest post by Lara Khouri, founder of there is no spoon, a boutique people experience and change leadership consultancy. It is the first […]. The post Why skills training your customer service team doesn’t work first appeared on Adrian Swinscoe.

Customer Service 190

Customer Service 190

Callminer

OCTOBER 21, 2022

CallMiner's VP of Product Management shares highlights from release 2022.10, including Coach enhancements, new Solutions Catalogue language support, and screen capture ingestion and playback.

Innovation 140

Innovation 140

Conversation Agent

OCTOBER 21, 2022

Instead of investigating the funneling of Euroscepticism into Brexit and the reasons why Britain, once a land of ambitious colonizers, is descending into a dramatic spiral, The Economist decides to make fun of Italy. Perhaps cucumber on pizza (must be a British thing) can paper over the Government's embarrassment for the ridiculous twists and turns of the last few days.

Entertainment 77

Entertainment Government 77

Shep Hyken

OCTOBER 21, 2022

This week, we feature an article by Eleanor Hecks , editor-in-chief of Designerly Magazine. She’s also a web design consultant focusing on customer experience and user interface. She shares how customer experience is a valuable marketing strategy. If your business follows marketing best practices, you’re probably already implementing user research, collecting customer data, and targeting customers with personalized messaging.

Customer Experience 69

Customer Experience Engineering Sales Customer Expectations 69

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MyCustomer Experience

OCTOBER 21, 2022

This winter promises to be like no other, placing increasing challenges on businesses across the nation and their customers. As the colder. 3rd Nov 2022. By Ben Booth CEO.

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